Hello All,
Finally got a response from Longchamp.
They deemed the bag is ok (no manufacturing defect) and that it’s due to wear and tear. I’m gutted.
I’m no leather/handbag expert so I can’t dispute their assessment even after I have highlighted my light usage while using the bag. I’m sure many will start questioning my definition of “light” which is fair but then I should also be given a fair go. There isn’t an international written standard on bag assessment so I can only trust their assessment because they are the experts.
I have this feeling that I will be fighting a losing battle if I wish to push this further.
Just feeling really deflated. I’m never adventurous when it comes to luxury bag. Most times, I stick to the “tough” material (LV canvas) and the good old black colour. Having to go through both this and the
Prada experience is just disheartening.
Might sound a little dramatic but I don’t think I can ever look at this bag in the same light again. Every time I look at this bag I will be reminded that I have made a wrong purchase.
Sorry for the long post……Don’t know where else to air this disappointment of mine.