I kind of feel done with Loewe after this experience. I ordered a mini puzzle online 30 minutes after the presale opened. My order was processing for days and finally cancelled when I emailed about it. I was promised a notebook for my trouble but never received one. This is no way to run a company.
Loewe x Spirited Away
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PSA!!!
Random checking other "in-stock" leather items show they are not available. Just this one can ATB without the "contact CS" error message once it's added to basket. Hope this works out for someone who wants the susu small!
Random checking other "in-stock" leather items show they are not available. Just this one can ATB without the "contact CS" error message once it's added to basket. Hope this works out for someone who wants the susu small!
I would but my account is still blocked. Anyone had success so far getting unblocked and able to purchase something?
So annoying. I was able to do all the steps of placing the order, then when I hit pay I basically was sent back to the Homepage. Now it says not available.
Back whenever in January, I called to ask about getting unblocked and they informed me that they were doing it for a ton of accounts but that there wasn't a mechanism to alert individual people (of course.), though I suppose it's a moot point if the order can't be made per mollylope post.
Yeah I called before in Jan and asked to unblock, which they said would take a few days. A week later I bought a restocked candleholder and it was cancelled with the ‘payment not authorized’ email so I assumed it didn’t work.
This round I managed to order the puzzle bag and then called customer service to make sure I was unblocked. They said they had a few units of this puzzle in transit and that I was unblocked so fingers crossed!
I hope it works out! Did they mention anything in way of why just this bag is/was available or if the other stuff might come back?
Oh wow, seeing the small susuwatari puzzle become available again makes my wallet hurt a little, since I just got mine in the mail from Japan today. Fingers crossed that those of you who ordered end up receiving one! I got the large Chihiro shopping bag and the underwater notebook included in my package from the personal shopper. I also got an email restock notification today on the embroidered strap from MyTheresa but was too late 
I'm really pleased with the bag itself. I don't think I see any stars lifting, which was a quality concern I heard on some YouTube videos. The bag is just so stunning irl! I do have a question for any owners of this newer model of puzzle though, it seems like the leather band that holds the strap end from falling off is too loose. With an international purchase like this and no nearby boutiques, would I still be able to get such a small issue fixed, or would it be better to go to my cobbler to get the band made tighter to actually secure the strap?
I'm really pleased with the bag itself. I don't think I see any stars lifting, which was a quality concern I heard on some YouTube videos. The bag is just so stunning irl! I do have a question for any owners of this newer model of puzzle though, it seems like the leather band that holds the strap end from falling off is too loose. With an international purchase like this and no nearby boutiques, would I still be able to get such a small issue fixed, or would it be better to go to my cobbler to get the band made tighter to actually secure the strap?
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I hope someone managed to get the susuwatari puzzle! I'd given up on checking the Loewe website but this made me go back and they had the t-shirt I wanted in an XL (it's the one covered in pink flowers with Chihiro on the back). We will see if it arrives, if it fits (I'm plus size and too big for the XXL according to their size guide, but I know a lot of pieces were done oversize) and then if I'm happy spending that much on a t-shirt!
I got notifications from MyTheresa about the strap and kaonashi keychain but yes, both were gone by the time I saw the email.
I got notifications from MyTheresa about the strap and kaonashi keychain but yes, both were gone by the time I saw the email.
Collected the Yubaba tote yesterday - perhaps it's quite a handmade bag but you can actually spot some imperfections when you look up close, but the craftsmanship needed to create this bag is quite something. Smells amazing too because the entire interior is leather lined. Sizing is the same as the regular small anagram tote, but can store quite a bit including a laptop. Honestly the loudest bag we own (and we are not short of loud bags TBH) and it may be a challenging bag to pair anything with, but to me it's one of the most iconic pieces in the collection. Hoping it won't end up being a white elephant!
There's a "spot" in the window that doesn't seem to have been colored properly, almost looks like a snag but feels smooth to touch.
There's a "spot" in the window that doesn't seem to have been colored properly, almost looks like a snag but feels smooth to touch.
It looks like a missing patch of dye in the window, but I think the embroidery is meant to be imperfect. I saw a video where someone sent back the boro puzzle bag for quality control issues but again, I think it’s just the style of the textiles. I have to say, the Yubaba tote has really grown on me! At first I thought it was too much, but if funds were unlimited I would totally get one!
Yes I am actually ok with the imperfections as it really feels like a very handmade bag (if you know what I mean). Yes I really kept thinking about how we initially passed up the bag, and our SA repeatedly balloted for us when stock came in - didn't think we would get it this late in the game and this one definitely went over our total budgeted amount for the collection. Haha.
It is gorgeous! Congratulations! Even if it is very special and ‚loud‘, I think if paired with a toned down outfit (eg. all black etc.), it will be a stunning eye catcher! Love it!