Loewe x Spirited Away

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#1,172
Fairly certain they just want me to pi*s off at this point, saw the boh cardholder "add to basket" this morning. Called CS just to see if I was unblocked and they didn't ask for my info, just stated that I was on the list of people to unblock and could I just call back in a couple hours when the US call center would be available. Five hours later saw it again "add to basket" so I rang in just to check per the earlier statement. It was probably the same CS agent saying "Yes, I see you already contacted us. I don't have any information, I can't offer any help on whether this order would go through." Okie doke! I'll just call back tomorrow :biggrin:
 
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#1,173
On the 18/01 when i went hysteric and kept trying for bags after each cancellation email due to payment reject (there was no funds taken out) until yesterday they had taken two amounts from my card and now i'm trying to get my money back or make sure there's no mix up with the refunds!
 
#1,174
Tarochan said:
That's exactly how I got my bucket hat too! My bucket hat order with Loewe is still lingering (unshipped) and at this point it's very high chance of cancellation. I ordered with Mytheresa as soon as it's back in stock. It's shipped within one hour. Talk about realistic inventory and no purchase limit!
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I'm so glad you got it -- I checked my email 2 hours too late and was scrambling to add it (it was gone by then)... :flowers:
 
#1,175
Logic said:
On the 18/01 when i went hysteric and kept trying for bags after each cancellation email due to payment reject (there was no funds taken out) until yesterday they had taken two amounts from my card and now i'm trying to get my money back or make sure there's no mix up with the refunds!
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The phantom Bo card holder, from last week, is also still pending on my card. :tdown:
 
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#1,176
Logic said:
On the 18/01 when i went hysteric and kept trying for bags after each cancellation email due to payment reject (there was no funds taken out) until yesterday they had taken two amounts from my card and now i'm trying to get my money back or make sure there's no mix up with the refunds!
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I placed orders on two different credit cards and the first one would have a line item of a debit and then a credit while the other would only have "pending" charges that would drop off and disappear after they cancelled for payment not authorized. The drop offs for pending charges took about five days though, hope that's the case for you!
 
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#1,177
Logic said:
On the 18/01 when i went hysteric and kept trying for bags after each cancellation email due to payment reject (there was no funds taken out) until yesterday they had taken two amounts from my card and now i'm trying to get my money back or make sure there's no mix up with the refunds!
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For the first cancelled order, they refunded the same day but it took 4 days for the refund to come through and show up on the statement.

I received another email from last night informing me that my return was received and the refund is being processed. They're not consistent in how they treat phantom inventory...
 
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#1,179
KittyZeppelin said:
I received the Flamenco Susuwatari today and sadly, I'm not 100% about it :sad:
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Also curious why! For me, I love the flamenco clutch in general, this colour and the sootball design ... but I don't have much mint in my wardrobe and I'm quite clumsy so light colours make me nervous. That's why I held off attempting to buy when it showed up as in stock. :/

(Now just hoping someone regrets their whimsical frog bag purchase and I eventually find the aogaeru flamenco pre-loved.)

I'll look out for Collonil spray for my puzzle.
 
#1,180
zipporah said:
Also curious why! For me, I love the flamenco clutch in general, this colour and the sootball design ... but I don't have much mint in my wardrobe and I'm quite clumsy so light colours make me nervous. That's why I held off attempting to buy when it showed up as in stock. :/

(Now just hoping someone regrets their whimsical frog bag purchase and I eventually find the aogaeru flamenco pre-loved.)

I'll look out for Collonil spray for my puzzle.
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Where are you located? I saw the aogaeru flamenco and matching wallet a few days ago at South Coast Plaza in Irvine, CA.

My mint susuwatari flamenco is all boxed up ready to be picked up by DHL - hopefully all returns will make it up to the website and someone on here can nab them. I’m personally returning because I already bought the mint puzzle and that’s a lot of mint. I prefer the puzzle because they break it up with black leather, I’m returning the flamenco because it’s all mint which is pretty light colored and may be hard for me to match. Also, I only prefer the look of the flamenco with the drawstrings pulled tight and as the leather is quite soft, I can see that creasing easily with more wear.

So it sounds like some have had success with the phantom stock? I might need to continue to stalk the website then as I’d really like the susuwatari beanie or scarf.
 
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#1,183
vachefou said:
I placed orders on two different credit cards and the first one would have a line item of a debit and then a credit while the other would only have "pending" charges that would drop off and disappear after they cancelled for payment not authorized. The drop offs for pending charges took about five days though, hope that's the case for you!
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Thanks that’s good to know! CS did reply saying pending charges should be released back soon.

They also went on to probably indicate that I bought too much. I couldn’t resist a reply saying well all of the orders were cancelled ones. :doh:
Quote:
‘We try as much as we can to treat all our clients fairly on the ordering process. Kindly note that we have a limitation on the number of the orders that each client can place per day.’
 
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#1,184
Logic said:
Quote:
‘We try as much as we can to treat all our clients fairly on the ordering process. Kindly note that we have a limitation on the number of the orders that each client can place per day.’
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"Treat all our clients fairly" by not disclosing there's a limitation on orders (or more importantly that cancelled orders count against our total order limit) despite telling all of us to keep checking the website for possible restocks and running into endless phantom inventory. *eyeroll*
 
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