After all that, I got the dreaded payment not authorized email and my soot puzzle was cancelled this morning. I guess customer service knows nothing after all.
Phantom order cancellations 3/3
Loewe x Spirited Away
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After all that, I got the dreaded payment not authorized email and my soot puzzle was cancelled this morning. I guess customer service knows nothing after all.
Phantom order cancellations 3/3
A sad update, my order was cancelled on VC. I’m trying to figure out what exactly happened but I suppose the hunt continues :c
The bo puzzle I tried to order yesterday got cancelled for payment not authorized but they updated their order system online to say "in preparation" instead of "Being processed" for the two orders supposedly cancelled for PNA issues. When I try to call, the US phone system says they are temporarily unavailable. What a hilarious cluster this has turned into lol
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Is it just a 1 for 1 alternative to "being processed"? How does it make sense if we get cancellation emails? Is it a way for them to tag us troublesome website squatters? Apparently we can't even rely on their customer service to give us concrete answers, sigh.
Same for me. That must not be right though. I already got the refund from my bank also so there's no way these orders are being processed!
For sure no way these are processed but if they are limiting total orders this is a convenient way to lock us from being able to actually buy pieces
My phantom order (purchased on friday), the susuwatari tote, has been shipped out! Hopefully more of the phantom orders will be shipped out too 
Tote bag shipped!!So far, my mini hammock order has been cancelled (for the third time for me), but my Susuwatari tote order is still standing.
The phone service center finally opened, I'm blocked for hitting more than 3 orders but they'll supposedly escalate to have my cancelled orders cleared out and I'm supposed to randomly assume in 48 hours that the block is cleared. When pressed why I can't have a confirmation of this, otherwise I'm just in an endless cycle of 48 hour trying to order-cancel-hit limit-call up-48 hours, all they could offer was to call in 48 hours to confirm that I'm able to make one additional order. Sounds like just another way to dissuade people from trying to buy
I know how you feel, I was dealing with the same frustration through the weekend
I’d suggest calling to check up on it periodically - I was told I’d get a call back, but I called back and was then told the block had been removed 3 hours earlier without receiving noticeI know how you feel, I was dealing with the same frustration through the weekend
Thanks for the info, I'm glad your tote bag shipped!!
Absolutely freezing (for NorCal) today and the scarf shawl is so warm… regret that I didn’t get the susuwatari beanie