Just curious to know if anyone has ever written a letter to customer service? I had a nightmare of an experience last month and I decided to write a letter just to share my experience with them. I'm not expecting anything from them but just curious if they even respond to letters sent to them??
***In a nutshell, the hubby was going to surprise me with the large Sabrina and matching wallet from coach.com. They had a "glitch" on their website and they charged our debit card over and over and over again until our bank turned our debit card off for fraudulent activity!!! I was at Target 9 months pregnant with my toddler trying to buy groceries and diapers and my card was declined. I called my bank to figure out what was going on and I found out about the hubby's surprise! Finally my Sabrina arrived and it was damaged! When he called to exchange it, they were sold out. So I picked the Audrey. When the Audrey arrived she looked used. No tags with glitter on the inside of the bag. So the hubby had to exchange her. It was literally one thing after the next!!!!! Then I had my new Audrey and her handle area started to chip! This started right away and got worse over the next 3 weeks. I took her back to the store and she was deemed defective!! So then I picked out the poppy sateen hobo, which I adore so far!!!! It took me a long time to finally be excited or happy about my purchase! So that is just a glimpse of the last 6 weeks!****
***In a nutshell, the hubby was going to surprise me with the large Sabrina and matching wallet from coach.com. They had a "glitch" on their website and they charged our debit card over and over and over again until our bank turned our debit card off for fraudulent activity!!! I was at Target 9 months pregnant with my toddler trying to buy groceries and diapers and my card was declined. I called my bank to figure out what was going on and I found out about the hubby's surprise! Finally my Sabrina arrived and it was damaged! When he called to exchange it, they were sold out. So I picked the Audrey. When the Audrey arrived she looked used. No tags with glitter on the inside of the bag. So the hubby had to exchange her. It was literally one thing after the next!!!!! Then I had my new Audrey and her handle area started to chip! This started right away and got worse over the next 3 weeks. I took her back to the store and she was deemed defective!! So then I picked out the poppy sateen hobo, which I adore so far!!!! It took me a long time to finally be excited or happy about my purchase! So that is just a glimpse of the last 6 weeks!****