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#2,311
thefloralparasol said:
Hi everyone! It's my first post on the Delvaux forum. I'm very new to the brand and recently purchased the limited edition small tempete in wild wheat with embroidery. The wild wheat tempete is beautiful and my dream colour, but when I was examining it, I noticed cracks in the lacquer at the section where the front flap bends when opened. I asked my SA about it and he contacted Belgium which says it is a normal occurrence. They offered to touch it up for me but warned that the issue is bound to happen again.

I have quite a few luxury bags but have never experienced such an issue on any of them. Tempete owners, may I know if this is an expected issue for the tempete or a serious quality issue I should not accept? I'm attaching photos of the cracks for reference. Fyi, the bag is brand new and I've not used it at all yet. Thanks for all your advice!
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I wouldn’t accept that!

Take a look at pre-loved tempetes online because I haven’t seen any used bags with the aforementioned issue so a store fresh one shouldn’t have that issue.

I wonder if someone tried it on in the store and simply bent the flap far back… or as you surmised, it might be a quality issue with that particular bag.
 
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#2,312
michumichu said:
I really want a Brillant PM but I’ve spent too much lately.

Are this bags hand stitched or is it just the handles? I’m interested in brands that hand stitch most of the bag. Does anyone know?
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I’ve visited the Arsenal (factory) in Brussels.

They are not hand stitched like Hermes bags are hand stitched but they are “hand stitched” in the sense that a person needs to handle the machine that does the stitching…

As you can also see in this video:
 
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#2,316
Fancyfree said:
I don't own a Delvaux myself, I do not know whether all their bags are edge painted like this or whether cracks are a common occurance.

I do own very many other bags. I would never accept cracked edge paint. Thank goodness you noticed it so soon.

The quality, flexibility/"elasticity" and longevity of edge paint does vary. Even a reputable brand can have "bad batches".

Regardless of the quality of the edge paint, I am a little surprised that they have applied the edge paint in such a way, bridging the flap and bag section at the "axis" of the opening. I would have thought it sensible to create a tiny gap in edge paint at this point.

"Touching it up" will not help :sad:
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Hi fancyfree, thank you for your reply! I am shocked as well that Belgium replied that such a defect is "perfectly normal". I have never experienced such cracks on a bag as well, even on my older bags. I guess my dilemma is that this is a limited edition bag and I'll never get another one like it. It makes it hard to give up :( My SA feels I should give it a chance and let Belgium touch up on the cracks. I'm a little worried the problem will recur and I'll be stuck with a defective bag. Not sure what to do!
 
#2,317
Christofle said:
I wouldn’t accept that!

Take a look at pre-loved tempetes online because I haven’t seen any used bags with the aforementioned issue so a store fresh one shouldn’t have that issue.

I wonder if someone tried it on in the store and simply bent the flap far back… or as you surmised, it might be a quality issue with that particular bag.
Click to expand...

Hi Christofle, thanks for your reply! Yes under normal circumstances, I wouldn't accept it as well. But I purchased this sight unseen and didn't get the chance to examine the bag before I purchased it. Right now, I think I can only do an exchange. Since this is a limited edition bag which I heard is now sold out worldwide, I won't be able to get another. Would you happen to know if such cracks can be successfully repaired? Should I take that chance? It seems like only the left "joint" is affected. The other side is more acceptable.
 
#2,318
yentl said:
I’ve visited the Arsenal (factory) in Brussels.

They are not hand stitched like Hermes bags are hand stitched but they are “hand stitched” in the sense that a person needs to handle the machine that does the stitching…

As you can also see in this video:
Click to expand...

Thanks for the video, it confirms what I thought. They still have great quality and are beautiful!
 
#2,319
If you keep it, @thefloralparasol, will the crack stop bothering you? Yes - keep. No - return.

Another way of looking at it:
If Wild Wheat is, and will always be, the the most beautful Tempete bag in the world to you.... keep.
If you believe there is a chance you might love another, future limited edition design equally....return.

Your SA trying to convince you to give the edge paint touch-up a try is to be expected, it is her job to sell. And selling a damaged extremely expensive bag at full price would be quite an accomplishment...
 
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#2,320
thefloralparasol said:
Hi fancyfree, thank you for your reply! I am shocked as well that Belgium replied that such a defect is "perfectly normal". I have never experienced such cracks on a bag as well, even on my older bags. I guess my dilemma is that this is a limited edition bag and I'll never get another one like it. It makes it hard to give up :sad: My SA feels I should give it a chance and let Belgium touch up on the cracks. I'm a little worried the problem will recur and I'll be stuck with a defective bag. Not sure what to do!
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I really hope your SA sent HQ pictures … not that I want to call her a liar but it feels as though she is simply trying to push a sale.

Have you tried reaching out directly to Delvaux or at least someone higher up like the store manager?

It isn’t a very serious issue so if you really love the sold out bag, I feel like the repair department should come through for you.

From reading information online, it seems as though they want to or have already shifted quality control to France and I worry that this may have a negative impact.

To be fair every company can have the odd quality control issue (if you remember the Hermès skunk smelling bags). What is important is how the company responds to the issue once it is brought to their attention !

Quote:
“
Delvaux plans to shift quality control and distribution operations to production sites in France. The headquarters, meanwhile, will remain in Belgium, where administrative and creative activities will remain, including producing prototypes and exceptional or made-to-measure products, according to the plans. The leather goods house has two production sites in France, the Avoudrey site in the Doubs region and Bourg-Argental site in the Loire region in Eastern France.

The company described a “costly and complicated” system whereby raw materials were inspected at the headquarters before being sent to France for production. The Belgian headquarters counts 155 employees, out of 624 worldwide.

“The restructuring plan sought by Delvaux is necessary to respond to logistical and financial needs today and to prepare challenges of tomorrow in a disrupted world economy,” said the company. “
 
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#2,321
thefloralparasol said:
Hi Christofle, thanks for your reply! Yes under normal circumstances, I wouldn't accept it as well. But I purchased this sight unseen and didn't get the chance to examine the bag before I purchased it. Right now, I think I can only do an exchange. Since this is a limited edition bag which I heard is now sold out worldwide, I won't be able to get another. Would you happen to know if such cracks can be successfully repaired? Should I take that chance? It seems like only the left "joint" is affected. The other side is more acceptable.
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I also find it weird that your SA didn’t send you pictures because my Delvaux SA always sends pictures from every angle before sending the item off to me.
 
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