I carried my cognac duffle for the first time this weekend. Probably not a good idea since I was in a very crowded area. I carried it cross body the entire weekend. This morning when we were packing up to head home, I noticed my tassels are now gone.I'm very sad about this and I have no idea HOW they even came off! I made my husband take me back to where we were, and I walked the entire area, and went into every place we went into and asked if they found them. I'm very sad about this!
Oh, no!!! So sorry this happened to you!
The tassels are part of what makes the duffles so much fun. Let us know if Coach can get you a replacement. I wonder if they would be any help if you go into FP and let them know what happened.
On a positive note, I'm glad that your husband was loving enough to help you retrace your footsteps.