If ANY Sales Associate is going to understand a clients' desire for super puffy quilts when purchasing a Chanel "Timeless Classic" handbag in BLACK lambskin leather, it IS Joseph and his assistant, Youssef, at Bergdorf Goodman.
They sold me my jumbo black classic flap in lambskin leather with SHW last summer. And the first detail they advertised to me via text was that the quilts were super puffy, followed by sending me a photo:
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I purchased the handbag sight unseen, over-the-phone. And I ADORE it! ❤️
The fact that Joseph mentioned to you up-front that the the quilts were not extremely puffy immediately demonstrates that he completely understands that "many/most" of his clients are seeking the most puffy quilts on "this" particular handbag. One could not expect the same on a caviar leather bag in the same style. Please know that you are not being paranoid or asking for too much.
Joseph wants you to be ✨thrilled✨ with your purchase. You should not settle for anything less than what you desire, especially at these prices and also because another one WILL become available, eventually. It is not a seasonal handbag. Sadly, not knowing how long that wait will be can be frustrating. However, much better to wait a few weeks/months longer in order to enjoy your handbag for the next multiple years/decades to come.
Personally, I would return the handbag to Joseph and explain to him that the quilts were simply much less puffy than you expected despite his disclaimer. This is assuming that you have not worn the handbag and/or clipped off the secured tag. They have a new policy that allows only 60 days for a return. You can ship yourself using his return label, if you received one. A second option is to visit the Customer Service Dept of your local Neiman Marcus and they will ship back to BG for you. I have always done the latter. And of course communicate to Joseph that you are still interested in purchasing this size, style, color and leather classic flap, yet would truly prefer the more standard PUFFY quilts.
"This" is a special detail that not all Chanel bags offer. And since this IS a detail that can be satisfied by this particular iconic handbag, no reason to settle for anything less, especially when paying full-price. I have two additional lambskin jumbo classic flaps in dark pink and bright blue. Both are seasonal classic flaps and both have very limited puffiness in the quilts. I have learned to expect this from the seasonal multi-colored classic flaps. However, when shopppng for my most classic black with burgundy interior lambskin classic flap, I "knew" I wanted the more puffier quilts, the better.
I hope this is helpful.