Guess this started yesterday.
I am a loyal loyal fan of LV...but just not feeling it since yesterday, maybe, because of what happened last evening.
I took my MC Alexandra for exchange to a pomme zippy (my orignial intention) after work yesterday bcos I was uncomfortable with the grasping on my hand. It's not the usual LV boutique I visited cos I had a work appointment nearby this particular boutique and I did not want to hold on to the wallet too long (had it for 2 days). I was shocked when they tell me I cannot do an exchange because my product was USED. I was like..what do you mean? First, this is probably the 2 time I exchange an LV after purchasing from them for years. Second, I had this wallet for two days and it was definitely not used. I did not even try putting in cards bcos I was afraid it would stretch the leather etc etc...
Anyway, they brought out another MC Alexandra and the interior leather was a tad whiter than the one I had - Hence the comment that my wallet was USED. I was like hey...this wallet was sold to me by LV in this condition. If you look at my earlier pictures, the leather inside was immaculate. It was the only piece available and I had no basis of checking etc etc....To cut the long story short, they made me drive down to the other boutique to make the change. This is the first time I feel frustrated. I feel that because the boutiques in Singapore are so close and they are competing among boutiques, they will do exchanges only for their own customers. Heard the manager telling the other staff that if I had bought it from their shop, they should have no problem with the exchange...
I love the LV brand but I don't know what I am disappointed with - the service? the treatment? the fact that I had a rough day yesterday? or the fact that I was sold a used piece? or the fact that I did not check my goods properly? Actually I hate going to make exchange and will avoid at all cost or maybe I have always had good treatment ;( Suddenly I look at all my bags and feel all my LV bags are ULGY. Anyway, thanks for hearing...hope I get over this soon.
I am a loyal loyal fan of LV...but just not feeling it since yesterday, maybe, because of what happened last evening.
I took my MC Alexandra for exchange to a pomme zippy (my orignial intention) after work yesterday bcos I was uncomfortable with the grasping on my hand. It's not the usual LV boutique I visited cos I had a work appointment nearby this particular boutique and I did not want to hold on to the wallet too long (had it for 2 days). I was shocked when they tell me I cannot do an exchange because my product was USED. I was like..what do you mean? First, this is probably the 2 time I exchange an LV after purchasing from them for years. Second, I had this wallet for two days and it was definitely not used. I did not even try putting in cards bcos I was afraid it would stretch the leather etc etc...
Anyway, they brought out another MC Alexandra and the interior leather was a tad whiter than the one I had - Hence the comment that my wallet was USED. I was like hey...this wallet was sold to me by LV in this condition. If you look at my earlier pictures, the leather inside was immaculate. It was the only piece available and I had no basis of checking etc etc....To cut the long story short, they made me drive down to the other boutique to make the change. This is the first time I feel frustrated. I feel that because the boutiques in Singapore are so close and they are competing among boutiques, they will do exchanges only for their own customers. Heard the manager telling the other staff that if I had bought it from their shop, they should have no problem with the exchange...
I love the LV brand but I don't know what I am disappointed with - the service? the treatment? the fact that I had a rough day yesterday? or the fact that I was sold a used piece? or the fact that I did not check my goods properly? Actually I hate going to make exchange and will avoid at all cost or maybe I have always had good treatment ;( Suddenly I look at all my bags and feel all my LV bags are ULGY. Anyway, thanks for hearing...hope I get over this soon.
you people are the best. Oooh just began to feel love for the pomme zippy..yay