Joseph Duclos Thread

[Love Of My Life]

@Mousy, sorry to know about your health issues. Stay strong & focused & wishing you a speedy recovery

 

[Sola_88]

• One bag is going to change everybody’s opinion?

Thanks for posting Mousy. I'm sending as much positivity for your health as I can send through the internet.

But yes, my opinion on this brand has changed. Not because of one bag as you've suggested, but because of how they are bumbling their way through this mess. If they can't resolve this issue, it means there are clearly issues behind the scenes. They no longer fit my definition of a luxury brand and I'll take my money elsewhere (and I know JD will be OK with that).

And much much earlier in this thread, there was clearly a biased opinion that was unnecessarily hating on JD. @YGR seems like a reasonable person.

 

[Love Of My Life]

Thanks for posting Mousy. I'm sending as much positivity for your health as I can send through the internet.

But yes, my opinion on this brand has changed. Not because of one bag as you've suggested, but because of how they are bumbling their way through this mess. If they can't resolve this issue, it means there are clearly issues behind the scenes. They no longer fit my definition of a luxury brand and I'll take my money elsewhere (and I know JD will be OK with that).

And much much earlier in this thread, there was clearly a biased opinion that was unnecessarily hating on JD. @YGR seems like a reasonable person.

It was really disappointing to read how @YGR was getting the runaround.
Many of us were disappointed whether we were JD devotees or just reading about this incident
for the first time.
Part of doing business internationally is to know that customer service is top notch
in addressing issues be it shipping, overall bag questions, closures, etc. How JD has handled
this so far is just providing insight to a degree as to what is going on behind the scenes in a manner of speaking.
At some pint in time many companies have financial issues (should that be the case here)
which not sure it is because JD received a huge amount of money 7 million euros from French entrepreneurs
but nonetheless don't appear to be so dismissive
JD bags are gorgeous no one here is disputing this
Tpf'ers don't "hate " for the sake of hating, many of us have/ have had a real legitimate issue & being
forewarned sends a message for those perhaps that are on the fence about placing an order with
JD or any other high end luxury house, JMO

 

[880]

It's astounding to me that the company would not just refund the sales tax amount to the customer at this point so that she can pay the state directly. It is not that much money relative to the cost of any of their bags; at this point, the reputational costs far outweigh the amount they owe this customer.
I will say that the difference in customer service culture was evident to me when I had an issue with my Fontelie, as well.
A fastener on the side of the bag broke within a few days of my owning it and I had to send it back for repair. A US-based company in that situation very well may have just replaced the entire bag given it was so new when the defect surfaced; JD instead made me wait while they repaired it. They sent me a perfume as a gift in apology for the wait, which was a nice gesture, but I didn't want a perfume - I wanted a functional bag that I'd paid thousands of dollars for!

This is another reason why I would hesitate to purchase. No matter how beautiful the bag design is, or how well executed, I think the company mishandled this situation. However, I try to avoid long distance transactions for any luxury items, even
If that means I miss out.

@Mousy , sending you positive vibes and hope that you will recover soon.

 

[ParisBound]

@Mousy, so sorry to hear of your illness. Thinking of you and wishing you the best.

 

[crocodilemonkey]

I haven’t been on for weeks. Cancer again and I feel that life is too short for the downslide of this forum. Here are my thoughts —

• You either want/ like JD or you don’t. This tax thing shouldn’t ruin it for you if you want to buy a bag.
• I had a problem with some tax ID # thing (+more) I didn’t need when I bought a bag this spring. It was all DHL! They were a mess. It took JD weeks to straighten it out, but they did. DHL was in the wrong. I appreciate JD for getting involved because they weren’t responsible for the mess — it was between DHL and me and DHL wasn’t budging. I won.
• The posted tax mess is unfortunate for sure. It sounds like a mess, but it shouldn’t tank the sentiments about the brand. One bag is going to change everybody’s opinion? It sounds like this bag is a leather FatFIRE. It’s a sad situation, but has taken over.
• I hope the best for the owner and I’ll be back when the problem is resolved. I hope it’s soon! It seems as though gloom has taken over this forum and I need some excitement and positivity.

Be well my TPF friends.

@Mousy Sending you strength, hope and luck… you already have courage in buckets !!
Like you, I am seeking positivity at this time, there is already so much strife and struggle in the world.
I havent changed my opinion of JD and of the beautiful bags because of one incident, thank you for reminding us.
Even though I’m disturbed to hear of YGR’s problems in getting at least some coherent communication from the team at JD. I’m sure they have a reason, but they should at least communicate clearly with her. I hope she is able to get a resolution soon.
That doesnt mean I wont still follow JD’s progress & esp Ramesh’s designs.
I’ve had enough issues with big name luxury brands to know that ALL brands fall short sometimes… and with a much smaller organisation it is sometimes harder to get answers from DHL & sort things out with tax administration than when you are a big company with offices around the world.

 

[YGR]

Hello!

Finally! A good news! JD issued me a refund today for CA state sales taxes $515. Thank you all for your support in this matter!

Per JD email: "DHL made an error in their calculations in the payouts. DHL confirmed that they only paid $476 in total for both duties and taxes."
To me it means that DHL only paid custom duties to US custom as it should.

Thank you all again for all your help!

 

[textilegirl]

@YGR, I am thrilled for you that this has been resolved to your satisfaction; I'm glad JD finally sorted it out and hope they decide to use a different international shipper in the future (I'm not a fan of DHL).

 

[YGR]

Hello!

Finally! A good news! JD issued me a refund today for CA state sales taxes $515. Thank you all for your support in this matter!

Per JD email: "DHL made an error in their calculations in the payouts. DHL confirmed that they only paid $476 in total for both duties and taxes."
To me it means that DHL only paid custom duties to US custom as it should.

Thank you all again for all your help!

After I thanked JD, they emailed me again with apologies and stated even though DHL was part of this process, they (JD) also take responsibility for this situation. They will hold internal meeting to implement a new process to insure that this type of oversite won't happen again.

I'm very happy and pleased with their follow up.
Their last email was filled with very good vibes and I want to share it with you all!
I'm a very happy camper now

thank you all!

 

[umichmm]

After I thanked JD, they emailed me again with apologies and stated even though DHL was part of this process, they (JD) also take responsibility for this situation. They will hold internal meeting to implement a new process to insure that this type of oversite won't happen again.

I'm very happy and pleased with their follow up.
Their last email was filled with very good vibes and I want to share it with you all!
I'm a very happy camper now

thank you all!

Great news!! I’m glad they’re going to work on this going forward and I hope they take a retroactive auditing look at their billing, because it does make me wonder who else owes US state taxes and thinks they’ve paid it, bc that someone has paid state taxes to…. Someone….. during the time of international online commerce for the store, lol. I’m thrilled you got an excellent resolution despite the time it took to sort it out. Yay!!

 

[bagnut1]

After I thanked JD, they emailed me again with apologies and stated even though DHL was part of this process, they (JD) also take responsibility for this situation. They will hold internal meeting to implement a new process to insure that this type of oversite won't happen again.

I'm very happy and pleased with their follow up.
Their last email was filled with very good vibes and I want to share it with you all!
I'm a very happy camper now

thank you all!

That is great news! I hope this eases any doubts that people here might have about placing an order with them. (Although I still highly recommend getting on a plane and visiting the boutique!)

 

[ParisBound]

I think this resolution is great, but it never should have dragged out this long. I am glad they are doing a postmortem to determine what went wrong, and when, so this doesn't happen again. Let's chalk it up to new business growing pains.

 

[Love Of My Life]

Hello!

Finally! A good news! JD issued me a refund today for CA state sales taxes $515. Thank you all for your support in this matter!

Per JD email: "DHL made an error in their calculations in the payouts. DHL confirmed that they only paid $476 in total for both duties and taxes."
To me it means that DHL only paid custom duties to US custom as it should.

Thank you all again for all your help!

Hallelujah!!
Agree with @ParisBound that JD should not have dragged this out but with persistence it was resolved & @bagnut1 agree that it is best to visit the boutique as any international transaction could still have snags

 

[mischka]

Hi everyone! I usually communicate with Latifa for online purchases but I think she’s been sick for a few days. Does anyone have the contact info of another SA there? I believe his name is Alex? Thank you in advance!

 

[Mousy]

Hello!

Finally! A good news! JD issued me a refund today for CA state sales taxes $515. Thank you all for your support in this matter!

Per JD email: "DHL made an error in their calculations in the payouts. DHL confirmed that they only paid $476 in total for both duties and taxes."
To me it means that DHL only paid custom duties to US custom as it should.

Thank you all again for all your help!

I’m glad this was resolved in your favor! This reminds me of my issue — a DHL nightmare. As stated before, they wouldn’t budge on the perception that they were in the right, though they were wrong. Although, in your situation, and mine, it took weeks to resolve, I appreciate JD’s help.
Yeah, they need a new shipping company. It looks like they’re leaving the payment and shipping headaches to third party companies — Yikes! I don’t know if that’s an improvement.

After I thanked JD, they emailed me again with apologies and stated even though DHL was part of this process, they (JD) also take responsibility for this situation. They will hold internal meeting to implement a new process to insure that this type of oversite won't happen again.

I'm very happy and pleased with their follow up.
Their last email was filled with very good vibes and I want to share it with you all!
I'm a very happy camper now

thank you all!

That is great news! I hope this eases any doubts that people here might have about placing an order with them. (Although I still highly recommend getting on a plane and visiting the boutique!)

Oui!


I’d like to thank my TPF friends for your kind words and support. I’m well now. C-free, we think, until the next time. For me, fighting C is like playing lifetime Whack-a-Mole.
JD press day is coming! I hope there is something new to announce! This pause in new designs is maddening.