During the Macy's "One Day Sale" this weekend, I noticed that they had the UV and Black Legacy Haircalf Pocket Candace on sale from $798 down to $558.60 = 30% off. I have all 3 haircalf Candace bags, but just bought the UV less than 2 weeks ago at FP. So I called Jax and asked if they ever did price adjustments, because I *hate* returning things, I get so embarrassed, and I was even planning on going to a FP store where they don't know me to return it if they wouldn't price match it. $240 is a pretty significant amt of money (as far as I'm concerned). She told me no, they never ever ever price match anyone, ever. I asked if they would be willing to do it for store credit, because I was planning on spending the difference on a new duffle as it was (the Legacy UV). Nope, can't do that either. Sigh. Ok, thank you anyway
So I order the Macy's sale Candace online, and head out to the mall to return the one I have and buy the duffle. When I get to the FP store and tell her shamefacedly what the issue was (she was SO SWEET!!), she said they price match ALL THE TIME!! And would have totally price matched my bag in a heartbeat, whether or not they knew I was planning on spending the difference in the store. She ALSO price matched the duffle kit I ordered to Lord & Taylor, where they're on sale for $75 (appx) instead of the reg $99 Coach is still selling them for. (I think Macy's has them for $68, but Lord & Taylor has more colors) All I had to do was show her the Lord & Taylor website and voila! another $25 saved.
We chatted a bit about my collection (I've literally lost count...More than 30, less than 50? About 1/2 and 1/2 vintage and fp new. I went kinda nuts when I discovered Coach ) and how I was always crossing my fingers that I'd eventually start getting PCEs. (I swear this day was like a dream hahha) Well she tells me that she'd be happy to apply the PCE for me even if I never got on the list, and as a matter of fact, since they are going to have an event starting in 10 days anyway, she'd go ahead and apply it that night for me if there was anything else I'd like to get, that way I wouldn't have to come all the way back.......OMG!!!! How awesome is *that*?? I ended up adding a bracelet and key chain (I pretty much already have all of the available bags I want, or I'd have definitely grabbed another bag, and if my bff hadn't been in such a hurry to get to Sephora, I'd for sure have found some other thing I didn't need but *had* to buy hahahah)
So anyhow, the important points of the story are
1. Jax is *not* the final word when it comes to Coach service
2. Coach *will* price match, just like the dept stores do
3. If you develop a good rapport with the SAs and Mgrs, it's fairly easy to get the PCE even if you don't officially receive one
(I get it at 2 stores now, per the mgrs because even tho I've returned stuff, they *see* me carrying their bags, I gush about new bags or Holy Grail bags and "collectors" are important to the boutiques, and while I used to always buy online, I've learned that it's worth the extra effort to show my face in-store and order the bags through them if they aren't bags they stock. Even when I'm not buying, I stop in to look around and say hi, and I also make an effort to learn everyone's names. This has literally resulted in getting first dibs at Flagship returns because the SA's who know what I like have held bags in back for me rather than putting them on the floor.)
And 4. For info, pretty much everything (and actually a few MORE) that was on sale during Macy's "One Day Sale", is STILL on sale - including the Black and UV Haircalf Candaces.
XoXo!!
So I order the Macy's sale Candace online, and head out to the mall to return the one I have and buy the duffle. When I get to the FP store and tell her shamefacedly what the issue was (she was SO SWEET!!), she said they price match ALL THE TIME!! And would have totally price matched my bag in a heartbeat, whether or not they knew I was planning on spending the difference in the store. She ALSO price matched the duffle kit I ordered to Lord & Taylor, where they're on sale for $75 (appx) instead of the reg $99 Coach is still selling them for. (I think Macy's has them for $68, but Lord & Taylor has more colors) All I had to do was show her the Lord & Taylor website and voila! another $25 saved.
We chatted a bit about my collection (I've literally lost count...More than 30, less than 50? About 1/2 and 1/2 vintage and fp new. I went kinda nuts when I discovered Coach ) and how I was always crossing my fingers that I'd eventually start getting PCEs. (I swear this day was like a dream hahha) Well she tells me that she'd be happy to apply the PCE for me even if I never got on the list, and as a matter of fact, since they are going to have an event starting in 10 days anyway, she'd go ahead and apply it that night for me if there was anything else I'd like to get, that way I wouldn't have to come all the way back.......OMG!!!! How awesome is *that*?? I ended up adding a bracelet and key chain (I pretty much already have all of the available bags I want, or I'd have definitely grabbed another bag, and if my bff hadn't been in such a hurry to get to Sephora, I'd for sure have found some other thing I didn't need but *had* to buy hahahah)
So anyhow, the important points of the story are
1. Jax is *not* the final word when it comes to Coach service
2. Coach *will* price match, just like the dept stores do
3. If you develop a good rapport with the SAs and Mgrs, it's fairly easy to get the PCE even if you don't officially receive one
(I get it at 2 stores now, per the mgrs because even tho I've returned stuff, they *see* me carrying their bags, I gush about new bags or Holy Grail bags and "collectors" are important to the boutiques, and while I used to always buy online, I've learned that it's worth the extra effort to show my face in-store and order the bags through them if they aren't bags they stock. Even when I'm not buying, I stop in to look around and say hi, and I also make an effort to learn everyone's names. This has literally resulted in getting first dibs at Flagship returns because the SA's who know what I like have held bags in back for me rather than putting them on the floor.)
And 4. For info, pretty much everything (and actually a few MORE) that was on sale during Macy's "One Day Sale", is STILL on sale - including the Black and UV Haircalf Candaces.
XoXo!!