Hi everyone,
I would truly appreciate your advice regarding the following issue: on March 4 I won a handbag on *bay UK. Prior to bidding on the bag, I contacted the seller and asked if she would be willing to ship to the U.S., and if so, for what price. The seller quickly responded with a reasonable shipping offer and agreed to ship internationally. She was extremely pleasant and answered my questions promptly prior to the sale - and I should add that while she has very few feedbacks, they are all positive.
Once the auction ended, I requested an invoice and paid immediately that same day. On the invoice, I included a note asking the seller to please contact me with tracking info. once the handbag shipped. After about 5 days passed with no word, I contacted the seller again and politely requested an update on shipping status and tracking info. Silence. Today I sent another message to the seller letting her know that I am concerned and would like an answer from her ASAP.
I am an experienced *bayer, and this situation seems fishy to me - according to *bay rules, I can open up a case with them once 7 days have passed since payment with no shipment. I have passed that mark, but am not sure if it would be best to open a case just yet (but I will certainly do so if you advise me to do this).
I do appreciate your wisdom on this one - thanks so much!
I would truly appreciate your advice regarding the following issue: on March 4 I won a handbag on *bay UK. Prior to bidding on the bag, I contacted the seller and asked if she would be willing to ship to the U.S., and if so, for what price. The seller quickly responded with a reasonable shipping offer and agreed to ship internationally. She was extremely pleasant and answered my questions promptly prior to the sale - and I should add that while she has very few feedbacks, they are all positive.
Once the auction ended, I requested an invoice and paid immediately that same day. On the invoice, I included a note asking the seller to please contact me with tracking info. once the handbag shipped. After about 5 days passed with no word, I contacted the seller again and politely requested an update on shipping status and tracking info. Silence. Today I sent another message to the seller letting her know that I am concerned and would like an answer from her ASAP.
I am an experienced *bayer, and this situation seems fishy to me - according to *bay rules, I can open up a case with them once 7 days have passed since payment with no shipment. I have passed that mark, but am not sure if it would be best to open a case just yet (but I will certainly do so if you advise me to do this).
I do appreciate your wisdom on this one - thanks so much!