The turn lock on the front doesn't turn smooth anymore, and I can actually hear what sounds like springs when I open and close it. Is this common, or a sign the turn lock is going to fail soon?
It's a wallet, not a bag. I hold it flat when I use the lock, so I really don't think I am pulling up on it.When you turn it, you are lifting it up slightly and pulling on a spring. On some bags it does make a noise. I wouldn't worry as it is somewhat normal AND Coach can give you new ones if they break.
It's a wallet, not a bag. I hold it flat when I use the lock, so I really don't think I am pulling up on it.
Miss Evy, I think I will contact their CS and see what they say. Maybe they know how ot get rid of the noise.
I took it to the boutique, and they said it looked like it was about to break and needed to be sent in for repair. So now I am out $20 and have to wait. I really hope they can fix it, because I can't make use of a coupon right now. I don't want to end up with a 20% off coupon or something.
I asked. They wouldn't waive it. I don't think I could replace the turn lock myself, because I can't access the back of it.They charged you $20 to send it in? ush:
I would have ask to have the fee waived or to have them send me a new turn lock. I read someone here was able to replace it herslef
I hope you get your french purse repaired and back to you in no time
Dear ******* ********,
Thank you for your inquiry.
We do apologize that the store was unable to waive the repair processing fee. As an accommodation once your item is in our system we would be more than happy to reimburse the repair fee.
Please feel free to contact us if there are any further questions.
Sincerely,
Kanesha
COACH Online Consumer Services
Just a tiny update. I was a bit disappointed that the boutique didn't waive the repair fee for the wallet, so I used COACH's email contact on their site and asked them nicely if they could waive it since it was only a wallet. I got this email back:
Yay COACH!!
Yay Never hurts to ask, right?
WOW now that is good customer service!!