The turn lock on the front doesn't turn smooth anymore, and I can actually hear what sounds like springs when I open and close it. Is this common, or a sign the turn lock is going to fail soon?
Is this a problem with my Legacy French Purse?
- Thread starter i<3handbags
- Start date
You know? I have notice this with my Legacy Stripe French Purse as well...
I did buy it pre-loved, but I never really thought it could be anything major
In any case, I know that the turn locks can be replaced
If it bothers/ worries you, you should take it in and see if they can replace it or send you a replacement turn lock.
I did buy it pre-loved, but I never really thought it could be anything major
In any case, I know that the turn locks can be replaced
If it bothers/ worries you, you should take it in and see if they can replace it or send you a replacement turn lock.
It's a wallet, not a bag. I hold it flat when I use the lock, so I really don't think I am pulling up on it.
Miss Evy, I think I will contact their CS and see what they say. Maybe they know how ot get rid of the noise.
I would take it to the boutique nearest you first, let them look at it and see what they say. That way if a new turn lock is in order they can order ir for you
I took it to the boutique, and they said it looked like it was about to break and needed to be sent in for repair. So now I am out $20 and have to wait. I really hope they can fix it, because I can't make use of a coupon right now. I don't want to end up with a 20% off coupon or something.
They charged you $20 to send it in? 
ush:
I would have ask to have the fee waived or to have them send me a new turn lock. I read someone here was able to replace it herslef
I hope you get your french purse repaired and back to you in no time
ush:I would have ask to have the fee waived or to have them send me a new turn lock. I read someone here was able to replace it herslef
I hope you get your french purse repaired and back to you in no time
They will offer you either a 40% coupon or your money back if they cannot repair it. In case they cant do anything to fix it, get your money back and buy another wallet.
I asked. They wouldn't waive it. I don't think I could replace the turn lock myself, because I can't access the back of it.They charged you $20 to send it in?
I would have ask to have the fee waived or to have them send me a new turn lock. I read someone here was able to replace it herslef
I hope you get your french purse repaired and back to you in no time
Charlie, I hope they would offer a refund if they can't repair it. I would love to buy another wallet if I can't get this one fixed.
I had the same problem with a magenta wallet that i owned. the turnlock made noise. I thought that was normal for some reason *gg*
Just a tiny update. I was a bit disappointed that the boutique didn't waive the repair fee for the wallet, so I used COACH's email contact on their site and asked them nicely if they could waive it since it was only a wallet. I got this email back:
Yay COACH!!
Yay COACH!!
Just a tiny update. I was a bit disappointed that the boutique didn't waive the repair fee for the wallet, so I used COACH's email contact on their site and asked them nicely if they could waive it since it was only a wallet. I got this email back:
Yay COACH!!
Yay Never hurts to ask, right?
Never hurts to ask, right?
Yay
That's what I figured lol.
I think so too! I actually expected a no, since the transaction was complete.