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Deleted member 626500
Basically, it's a concession. It's a Chanel boutique inside Neiman Marcus. Prada and many other brands are sold that way too. Call NM--they'll issue a return shipping label.
Is this a defect, is this normal for this Chanel item?
- Thread starter honeybunch
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Bag looks fine to me, 3rd pic it looks like glue residue, you should be able to wipe it off with your finger tips. This is new dust bag cotton so it’s good for leather breathable material. I do however miss Karl’s sketch. IMHO bag is fine as long as you can take out those glue or take it Botique so they can take it out for you. HTH
Just wanted to chime in since I recently got the medium size at Neiman and made another purchase at a standalone boutique as well, my booklet from NM did not have a stamp but the one from the standalone did. Coincidentally, mine also had some glue residue at the side crease, I just wiped it off with baby wipe and haven't had any issue since, hope this helps! 
Not signing or stamping the booklet is normal. Mine wasn’t either, but of course I know I bought mine from the store.
Considering how expensive these flaps are now, they better arrive in perfect brand new condition. (Of course they always should of, but you know what I mean.) The tiny scratches wouldn’t bother me, but the top of the flap would.
If you can’t wipe off that residue, and make the stitching look normal, I would return it and ask for another.
Considering how expensive these flaps are now, they better arrive in perfect brand new condition. (Of course they always should of, but you know what I mean.) The tiny scratches wouldn’t bother me, but the top of the flap would.
If you can’t wipe off that residue, and make the stitching look normal, I would return it and ask for another.
I would try to remove a patch with a water wipe, if doesn't work exchange or get the boutique to fix it, like someone up thread suggested. If none of this works then exchange. That is so frustrating because I've noticed that the current batch of REV classics have really nice caviar
Hi everyone!
I recently purchased a black classic flap and didn't get a chance to examine it at the store because I had a flight to catch. Several days later, I noticed that the point where the diamond quilt ends is different between the left and the right. The one on the left is much closer to the edge of the bag vs. the right. Would you consider this a quality issue or is it just a normal variation of a handmade bag?
Any feedback would be greatly appreciated!
I recently purchased a black classic flap and didn't get a chance to examine it at the store because I had a flight to catch. Several days later, I noticed that the point where the diamond quilt ends is different between the left and the right. The one on the left is much closer to the edge of the bag vs. the right. Would you consider this a quality issue or is it just a normal variation of a handmade bag?
Any feedback would be greatly appreciated!
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I bought this cf in November 2021. I’ve worn it a handful of times. Today I noticed this frayed burgundy stitch on the front under the flap 
. Should I be worried about it? I’ve never spent so much on a single item and I wanted this to be a forever bag.
btw I have a piece of felt cover inside my bag.
. Should I be worried about it? I’ve never spent so much on a single item and I wanted this to be a forever bag.btw I have a piece of felt cover inside my bag.
Hello, I purchased the medium CF two days ago and noticed this last night - is anyone able to advise if this is just glue or is the leather actually peeling? I don't want to take it back as I love the bag and had to be on the waitlist for a month to get, and love the puffiness and shininess of the quilts on this one...the SA also mentioned that the 5 year warranty doesn't cover leather, but surely if it is a defect they will need to honour a repair/exchange?
Any advice would be greatly appreciated!
Any advice would be greatly appreciated!
doesn't look like a peel, just looks like the leather, perhaps glue or maybe something that occurred when the leather was being treated. If you can't tell what it is, I wouldn't worry about it, but that's just me
Hello, I have gone back and forth on whether to post here... are these defects common these days? The peeled off leather spots and potential ripped edges? I'm leaning towards not returning or exchanging, but I am a bit worried that these would become more prominent than they already are right now. Any thoughts/suggestions are appreciated!!
I don't know, that would kind of bother me if it's new. I would probably ask if an exchange is possible.
I can't believe this is your new blue classic? I have seen a few pop up on the store stock thread so I feel like you would be able to get a different one if you wanted to return or exchange. Good luck with your decision.