Is this a defect, is this normal for this Chanel item?

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I liked the first one better too but I don’t think they’ll consider an irregularity in the caviar texture a defect, as it’s not a craftsmanship error. I also don’t think it’s that noticeable. I had to magnify your last picture and squint to see what the issue was. Enjoy this bag and be happy you got her before the price increase!
 
it's nice that they let you exchange it after they opened back up.
as for your second bag, yeah i can see the inconsistency in the leather texture, it's hard to tell whether that was the baseline before the caviar texture was added on, or like another person said if the stencil just overlapped. it looks great from farther away, so unless it is really noticeable i think it's fine, especially since everything else looks good.
also i think over time, the caviar texture will soften anyway so i think you'll be good.
 
Just got my jumbo today and the strap looks odd to me. Should I exchange?
 

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I would exchange. The workmanship looks shoddy. I wouldn't accept this type of "quality" on any handbag, regardless of the price. I think if you are asking this question you are probably not too happy with this chain strap. Think of how many THOUSANDS of dollars this handbag costs!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
 
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Hi everyone,

I purchased my first ever Chanel classic flap in the jumbo size a week before this quarantine hit us. I haven’t even been able to use it yet since everything is still closed in Los Angeles. Sadly the Chanel store shut down a week after I purchased my bag. Since I’ve had some extra time to only admire my bag with my eyes, I started to observe it a little more. I noticed the interior of the bag is not tight and smooth. It has some creasing/air bubbles. I also feel like my bag isn’t completely leveled on top when closed. Uneven maybe would be the better word. I keep reading it’s impossible to find the perfect classic flap since they are handmade via other threads. From my eyes, one side looks higher. I then started questioning: is my bag puffy enough, black enough, shiny enough?! I would love if it was darker, but caviar is not as black as lamb skin. I couldn’t choose lamb skin because I would use this as a daily bag. All these things are now coming to mind since I have just been staring at the bag since March. It is a 26 series. The question is, would this bother you? Is this normal? I love the bag, but I’m OCD so I notice everything.

Also - the store closed a week after I got it. I have 14 days to exchange which would mean I’d have another week after they reopen. There’s also been a price increase by 15% I believe since I purchased. If I wanted to exchange, they would honor the price I paid instead of the 15% increase correct?

I’m afraid if I go to the store, I’ll come across another imperfection that might be worse.

Ps: the bag looks more even when I button the second flap, but let’s be real who wants to do that every time they want to go in & out of their bag?

Thank you for your opinion! I hope everyone is doing well during this difficult time.
 

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I’m not crazy picky, but I CAN tell you this, from the picture you have posted your bag is shiny and puffy and beautiful. If the slight crookedness bothers you, then you can always go look at other bags at the store and see what you think. The thing is sometimes the same flap looks crooked and other times it doesn’t.

Also, my beige jumbo’s interior isn’t taut, but my black jumbo is. My red jumbo is taut. It threw me off at first, but I’m the end, nobody sees it and it still functions the exact same when items are in it.

Totally up to you, but I love the puffiness and shininess of your jumbo!!
 
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