DO NOT call your local office first or the regular 800 number, instead call USPS CONSUMER AFFAIRS either in the originating city or your local consumer affairs. See the link to find them. Be sure to have all details ready along with tracking info. It's wise to stay calm, be nice and take notes of what they say. Often times it's human error that can be resolved, but it's not the person's fault on the other end of the line. Trust me, they are the ones on your side. You want Consumer's Affairs to help you fast? Being nice to them is a good way to go about getting the very best help possible.
They are the department who handles these situations with your best interests in mind. Whereas the USPS offices and the reg 800 number are not as equipped to deal with it like this department is.
My Mother was a USPS Postmaster for 27 years and my Dad was a USPS Superintendent for 32 years, they know the USPS world inside and out ...and this is what they tell me to do and it has worked for me every time.
https://about.usps.com/postal-bulletin/2008/html/pb22225/html/kit_021.html
They are the department who handles these situations with your best interests in mind. Whereas the USPS offices and the reg 800 number are not as equipped to deal with it like this department is.
My Mother was a USPS Postmaster for 27 years and my Dad was a USPS Superintendent for 32 years, they know the USPS world inside and out ...and this is what they tell me to do and it has worked for me every time.
https://about.usps.com/postal-bulletin/2008/html/pb22225/html/kit_021.html