I talked to an SA (today) in Hermes about a resale Kelly Bag, I was contemplating buying. Her name is Camille, she is in Beverely Hills and was very nice to me, if you have any sort of receipt numbers that would help, 310-278-6440.
I told her I was calling from Philadelphia and I was contemplating buying this bag. I gave her the receipt numbers and she verified that they had recently cleaned and authenticated the bag.
Anyway, there was no games, snootiness, and I wasn't required to wine and dine her, so I thought that was great. Try calling, maybe on a weekday when they aren't busy.
I also thought what's the worst they can do, hang up on me?