I NEED a return/refund option! How about you? Seller and buyer opinions all welcome!

[Sparkletastic]

I don't think that requesting refund ,because it wasn't described correctly,through Ebay refund system,would be damaging to the seller[emoji848]You don't open a case right away. There is a procedure and Ebay always encourages communication and solving problem without opening a case. When you communicate through Ebay,they give time about 48hrs to respond,to solve the problem.So if the seller is honest,no problems and no damage done. But in my case,I should Made the communication as soon as package was returned. I do not have time to keep contacting the seller. .. I always say,that communication is a key. I never ignore buyers or sellers. If I have a problem,I contact and explain ,if I need more time to submit my payment or I need more time to ship.
And that's why I keep my 100% feedback positive rating
I can understand if there is any problem ,but if you don't communicate with me,then it makes me nervous and makes me wonder... and I am sure that no one likes that feeling[emoji849][emoji854][emoji177]

I understand, but, I think we are talking about two different things.

I'm not saying that the seller should not communicate. As I put in my comments above, I think 48 hours is about what a seller should be given to respond. And I never said a buyer should "keep contacting" a seller. I advocated one initial request through messages so the situation can be handled by a good seller without their rating being dinged.

However, as the policy states, a formal request for refund through the system is negative to the seller rating. And as eBay encourages, the first contact should be through eBay messages, not a formal request.

However, if you contact the seller through eBay messages for the refund, it does not affect their seller rating.

 

[girleuro]

I understand, but, I think we are talking about two different things.

I'm not saying that the seller should not communicate. As I put in my comments above, I think 48 hours is about what a seller should be given to respond. And I never said a buyer should "keep contacting" a seller. I advocated one initial request through messages so the situation can be handled by a good seller without their rating being dinged.

However, as the policy states, a formal request for refund through the system is negative to the seller rating. And as eBay encourages, the first contact should be through eBay messages, not a formal request.

However, if you contact the seller through eBay messages for the refund, it does not affect their seller rating.

Well maybe policy states,but they don't do that. It takes more to give bad rating. I had something like the buyer purchased and didn't pay and would not answer any messages. So I contacted Ebay,I was so furious,and did wanted that this behavior would be punished,but in order to do that,they explained... and it's such a long process ,so I just cancelled the sale...[emoji849][emoji177]
I don't think that just because you are requesting refund,for could be just mistake of the seller.would affect their rating. [emoji848] Ebay doesn't do that.