I NEED a return/refund option! How about you? Seller and buyer opinions all welcome!
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I need to get back to this thread but in the meantime I just want to say that I really like your avatar! Housework made glam
*need to take a lesson*
This.
If you go to the eBay subforum, you can see that eBay almost always sides with the buyer. And if not eBay, then Paypal. There are a LOT of ways a buyer can protect herself, not so much with the seller.
On one hand, I can totally understand this. Some sellers are just really shady and scammers; they shouldn't get away with making money from shoddy products. Unfortunately, many buyers take advantage of this to the point of being irresponsible and or unscrupulous; I've read far too many stories about horrible buyers and honestly, it makes me annoyed and sad, especially since I've encountered one myself.
I couldn't agree more. eBay should really take a seller's record into account when making decisions and not blindly side with the buyer even when the seller provides proof in their defense that even eBay acknowledges.
I completely agree. They should have some policy that "insures" the seller. Such as the seller needs to videotape the items being packed and sealed or gets an authentication prior to selling. I'd be happy to do these additional steps if it meant that I'd get a layer of protection as a seller. Not having that, I try to protect myself - I don't accept returns, I keep the buyer's restrictions on, etc. But these are weak protections at best.
Candidly, my main self protection is I won't sell anything worth more than $2k on eBay. If the item costs more than that, I'll sell it on Tradesy or Vestiaire which offer more seller protection, consign it with Ann's FF (who always gives me the best price) or I'll just keep it. It's just not worth the risk to sell a $5k Chanel on ebay and have someone claim it was fake and send back junk to me. I hate to be this way because my three most expensive bag purchases - all well over $2k- were from individuals on eBay and I'm very grateful the sellers took the "risk".
I know there are VERY good reasons we can't buy and sell on TPF. And I'm not advocating a change or complaining. But sometimes I still wish we could. I would feel more comfortable selling to someone who has hundreds or thousands of posts here v. a completely unknown quantity on eBay.
But even if you don't accept returns, if a buyer decided to open a case, eBay is pretty much guaranteed to side with the buyer.
Yes. That is why most seller including me aren't crazy about eBay.
However, not accepting returns does limit the amount of looksees that people resulting in many returns.
That's why the buyer needs carefully read feedback rating. I chose sellers who are selling a lot I actually have developed more direct relationships with them. I chose very carefully. I mostly buy Chanel.Of course sometimes you see too good deal to pass to take a risk [emoji12] but I still check ratings and most of the time ,I communicate with the seller,to feel the energy.I buy a lot,since I missed many years of amazing collections due to family tragedy,my husband's paralysis. I do buy some from recent collections but I am not so impressed. I love previous years collections. I do buy always NWT or WOT I like to buy that way ,i would be able to make some alterations.if I sell I do describe every detail. And actually ,I had a buyer who tried to return,but I won the case. I know I was lucky. As you ladies,I probably never sell higher priced items,specially if it's almost new,because Ebay definitely sides almost always with the buyer
I've been both, and perhaps because I live in a country where store returns are basically unheard of, buyers generally do not feel entitled to a return, because the culture just isn't so.
That being said, when buying on EBay (I've never sold on there), I do not pay for items with the intentions of 'taking a look' and possibly returning them, it's too much work and I would feel bad for the seller. I prefer to ask questions, scrutinise pictures and read all descriptions several times over, and only bid for something I was absolutely sure I wanted.
That being said, when buying on EBay (I've never sold on there), I do not pay for items with the intentions of 'taking a look' and possibly returning them, it's too much work and I would feel bad for the seller. I prefer to ask questions, scrutinise pictures and read all descriptions several times over, and only bid for something I was absolutely sure I wanted.
I do the same but not all sellers like to respond [emoji849] it happens that even you ask all questions,sellers still misrepresent items
I think it has been agreed that misrepresented or items not as described are an exception to any no returns statement. It's those who want returns because they changed their mind, don't like it in person, decide they shouldn't have spent the money etc. Not falsely advertised items.
And if a seller doesn't reply to a question that would result in me not buying. I wouldn't just purchase anyway and hope for the best if I had asked a question in relation to the item and received no reply.
And if a seller doesn't reply to a question that would result in me not buying. I wouldn't just purchase anyway and hope for the best if I had asked a question in relation to the item and received no reply.
So funny but I just experienced seller misleading in the description and I had to return
Now the seller doesn't do returns. It was Chanel beautiful pants but the seller described as a stretch pants. And plus measurements were so close to fit me.
But unfortunately pants were not stretch maybe had little bit of flexibility but no stretch,so it was no way I could keep them. So I contacted the seller and she did agreed that she described incorrectly and she would accept return. It's international shipping.I shipped the package back,communicated with the seller,sent tracking information
I tracked and the package arrived there but the seller didn't pick up ,it was request to hold the package for pick up
I waited a few days .the package still wasn't picked up. I contacted the seller. She told me that she is out of town for all next week,so more than 10 days. I gave her extra few days,and today tried to contact the seller. I also checked her account and saw that she sold a few items and it was shipped. Hmm[emoji848] she is out of town but shipping packages well I always think better about the people than they are[emoji849] I still waited also I saw that she relisted the listing and still haven't communicated with me. So today I decided to call Ebay and to raise my concerns. (Like it look it doesn't payoff to be nice,I could done it through Ebay in the first place,but I didn't I even agreed to cover both shippings ) Thank God it didn't elapsed too much time,so Ebay open return case and 3 hours later,the refund was issued,It also included the first shipping. So I did I learned,that I will never communicate with the seller without opening the case.
If I never called Ebay,she would probably drag this return forever
So it's tough on everyone on Ebay as sellers as the buyers. I purchase a lot there,and only the second time that I had to return through opening Ebay case [emoji12]
Now the seller doesn't do returns. It was Chanel beautiful pants but the seller described as a stretch pants. And plus measurements were so close to fit me.
But unfortunately pants were not stretch maybe had little bit of flexibility but no stretch,so it was no way I could keep them. So I contacted the seller and she did agreed that she described incorrectly and she would accept return. It's international shipping.I shipped the package back,communicated with the seller,sent tracking information
I tracked and the package arrived there but the seller didn't pick up ,it was request to hold the package for pick up
I waited a few days .the package still wasn't picked up. I contacted the seller. She told me that she is out of town for all next week,so more than 10 days. I gave her extra few days,and today tried to contact the seller. I also checked her account and saw that she sold a few items and it was shipped. Hmm[emoji848] she is out of town but shipping packages well I always think better about the people than they are[emoji849] I still waited also I saw that she relisted the listing and still haven't communicated with me. So today I decided to call Ebay and to raise my concerns. (Like it look it doesn't payoff to be nice,I could done it through Ebay in the first place,but I didn't I even agreed to cover both shippings ) Thank God it didn't elapsed too much time,so Ebay open return case and 3 hours later,the refund was issued,It also included the first shipping. So I did I learned,that I will never communicate with the seller without opening the case.
If I never called Ebay,she would probably drag this return forever
So it's tough on everyone on Ebay as sellers as the buyers. I purchase a lot there,and only the second time that I had to return through opening Ebay case [emoji12]
I hate this happened to you. That had to be very frustrating. She definitely sounds shady.
But, I would implore you not to automatically open a case when you have a problem with an item. The vast, vast majority of sellers want to be fair and will take a return even if they feel it isn't warranted to avoid an issue.
But, if you immediately open a request or a case without giving a good seller a chance to make the situation right, you unnecessarily hurt their rating. Here is the policy from the eBay website
"For theBay Money Back Guarantee, when a buyer initially asks to return an item because it didn't match the listing description, or the buyer reports they didn't receive the item, we call the transaction issue at that point a 'request'. The request does count as a defect in the seller performance rating. If the buyer and seller can't resolve the problem, and the buyer or seller asks us to step in and help with the transaction, the request then becomes a 'case.' For PayPal Purchase Protection, the transaction issue is a 'case.' "
If a good seller quickly and pleasantly accepts an item for which they made and unknowing mistake or just accept an unjustified return to keep you happy, they are still dinged. (Also, as a buyer I've had the post office be the culprit by either misdelivering and item or mismarking it as delivered. All it took was some detective work and patience on my part and the packages eventually arrived.)
So, ultimately, if you don't give a good seller a chance to work with you without filing a request or case first, you can damage them unnecessarily. I would be very frustrated to see a formal request or case as a buyer's first communication. That's akin to walking in a store's door demanding to see a manager and accusing the staff of being resistant without ever taking your item to them at the counter to process a return.
I'm sure you weren't aware of how seller ratings work. So, please continue to be a good buyer and communicate your issues via eBay messages to the seller and give them a reasonable time (24-48 hours) to respond. If your seller is willing to work with you, everybody walks away whole. If your seller is fraudulent or a jerk, you can then open the case knowing you are fully protected by eBay, PayPal and your credit card company and you justifiably damaged their seller rating.
I don't think that requesting refund ,because it wasn't described correctly,through Ebay refund system,would be damaging to the seller[emoji848]You don't open a case right away. There is a procedure and Ebay always encourages communication and solving problem without opening a case. When you communicate through Ebay,they give time about 48hrs to respond,to solve the problem.So if the seller is honest,no problems and no damage done. But in my case,I should Made the communication as soon as package was returned. I do not have time to keep contacting the seller. .. I always say,that communication is a key. I never ignore buyers or sellers. If I have a problem,I contact and explain ,if I need more time to submit my payment or I need more time to ship.
And that's why I keep my 100% feedback positive rating
I can understand if there is any problem ,but if you don't communicate with me,then it makes me nervous and makes me wonder... and I am sure that no one likes that feeling[emoji849][emoji854][emoji177]