hmmm... you're in a real tough spot, especially after viewing your explanation of his sentiment and how he feels about chanel and bags. Just wondering out loud here... have you tried going the route of showing him the photos of the men wearing the Gabriel and telling him that it's one of the reasons that you got the impression of the messenger vibe? maybe that would help him change his mind on not being so "stuck" with "liking" the Gabriel bag. Then, the next step is perhaps instead of the cerf tote ( I don't personally recommend asking to exchange for a bag that you know he didn't like, when it's a gift from him).. maybe if he's open to returning the Gabriel (from above) then ask to go visit the store together to have his help in locating an exchange item? do you like coco or other styles recently? have it in mind first and perhaps "in cohoot" with your SA in advance, see if your favorite SA can bring those out and talk about how nice those bags are? heheheheI think I need a mediator lol... I also wish the Chanel Campaign didn't show a man wearing the bag bc now to me it has a man messenger bag vibe to it and I can't seem to shake it off. Your right I don't want to lie to him that would really be more stressful..... I am thinking of telling him it had a defect and that they are all sold out world wide and that my only option is another CHANEL BAG. Lets see if this works?