So today was an absolutely miserable day. First our debit account was compromised due to DH's card being skimmed, then DH's e-mail was hacked. Then to add insult to injury, DH was laid-off from his job, a month before Christmas at that.
Well, I had bought a new dress and wristlet for said company's Christmas party. It was the Framed Sequin Wristlet in black which I absolutely loved. I was pretty devastated to bring it back, but it was the only logical think since it was the only time I'd ever use it.
I went into the store and was approached by the SA, I explained the situation to him and he was super sympathetic. He did the typical routine and asked me how I was liking my bag (Madison Shoulder Bag in black). Well he walked me around the entire store and spent about 10 minutes with me trying to pick out a wristlet, then another 10 deciding if I wanted it or not. He was absolutely wonderful! Then he took me back to the till so I could exchange it, the minute we walked up to the till he told the sales clerk to "Wrap it up, make it special with a BOW! It needs to have a great bow on it for her. She's had a horrible day and this needs to make her happy. Got it?" That put the HUGEST smile on my face. He then proceeded to wait with me talking while I waited for them to bring it out.
After they gave me my GORGEOUSLY gift-wrapped wristlet, he walked me and DH to the front of the store. After saying good-bye he stops in his tracks and says "I feel like I need to give you a hug.". He gives me the biggest hug and tells me that I need to stay positive and to keep a smile on my face, also told me that I need to come visit him at the store. I walked out of the store with tears in my eyes and the biggest smile on my face. Needless to say, I've switched main stores and I'll be coming back to him for everything I need from now on. I've never had so much kindness from a stranger, let along a SA at Coach.
That ended up being so much longer than I expected, but I needed to rave about how amazing Dion was today.
Here's a picture of new Crimson Patent Wristlet.
Well, I had bought a new dress and wristlet for said company's Christmas party. It was the Framed Sequin Wristlet in black which I absolutely loved. I was pretty devastated to bring it back, but it was the only logical think since it was the only time I'd ever use it.
I went into the store and was approached by the SA, I explained the situation to him and he was super sympathetic. He did the typical routine and asked me how I was liking my bag (Madison Shoulder Bag in black). Well he walked me around the entire store and spent about 10 minutes with me trying to pick out a wristlet, then another 10 deciding if I wanted it or not. He was absolutely wonderful! Then he took me back to the till so I could exchange it, the minute we walked up to the till he told the sales clerk to "Wrap it up, make it special with a BOW! It needs to have a great bow on it for her. She's had a horrible day and this needs to make her happy. Got it?" That put the HUGEST smile on my face. He then proceeded to wait with me talking while I waited for them to bring it out.
After they gave me my GORGEOUSLY gift-wrapped wristlet, he walked me and DH to the front of the store. After saying good-bye he stops in his tracks and says "I feel like I need to give you a hug.". He gives me the biggest hug and tells me that I need to stay positive and to keep a smile on my face, also told me that I need to come visit him at the store. I walked out of the store with tears in my eyes and the biggest smile on my face. Needless to say, I've switched main stores and I'll be coming back to him for everything I need from now on. I've never had so much kindness from a stranger, let along a SA at Coach.
That ended up being so much longer than I expected, but I needed to rave about how amazing Dion was today.
Here's a picture of new Crimson Patent Wristlet.
enjoy your wristlet, bc you deserve to! 
