I am so mad at net-a-porter. I ordered a purse today from them for the first time. I have a PO BOX for my billing address. I contacted them about shipment to a PO BOX but the person I spoke to was in England and wasn't sure about the delivery for the US but she stated they wouldn't ship to PO BOX. So I gave them my sisters' address to ship it to since they require a signature.
Well I received an e-mail from them stating that since I was a new customer they couldn't authorize shipping to another address. Then they go on to explain that they can't ship to a po box unless there is a recipient there for the package. Which I don't understand... doesn't a Post office worker qualify? Then they end the e-mail saying that if the PO BOX isn't a possibility that I would need to send them another address for them to ship the item to. Which still doesn't make sense since they said no the first time. I e-mailed them a response and my confusion but they haven't gotten back to me which is just as bad. Sorry it's so long...
Well I received an e-mail from them stating that since I was a new customer they couldn't authorize shipping to another address. Then they go on to explain that they can't ship to a po box unless there is a recipient there for the package. Which I don't understand... doesn't a Post office worker qualify? Then they end the e-mail saying that if the PO BOX isn't a possibility that I would need to send them another address for them to ship the item to. Which still doesn't make sense since they said no the first time. I e-mailed them a response and my confusion but they haven't gotten back to me which is just as bad. Sorry it's so long...