How would you handle this

T

tfall

Member
Jan 24, 2010
11
0
#1
I sold a item to someone on the 14th of this month he paid right away since it was a buy it now BUT, in the auction I mentioned I dont send to PO BOXes because of the size of the item, I say you must have a physical address.
I tried to contact the buyer and no luck so i refunded the money, that was a mistake, he then called me back he must of had caller id, and said he didnt see the NO PO BOX and asked if I could still send it cause it was his only way to get the package sine he is on the road allot.

I then agreed to send it to the PO BOX hoping they wouldn't (USPS) screw it up since the size.

Now for the problem , I asked him to re-make the payment since it was refunded and he said he would, I recalled him a week later and sent off emails and he sai he would but has not, How would you handle this, I dotn want to tee him off to get a bad feedback, but I dont want o be left hanging.
Any help?
 
#2
Hmm. This is tricky. Unfortunatley, buyers seem to have all the power on eBay these days, and sellers are terrified of negative feedback. If he hasn't made payment yet, I would try to cancel the transaction on the basis that he refuses to adhere to your auction stipulations. HOWEVER - before moving forward with letting the buyer know you plan to cancel the transaction, I would contact eBay and make them aware of your special circumstance to avoid the possibility of negative recourse by the buyer.
 
#3
I would not be comfortable shipping to a PO Box.. is this a confirmed ship to

address with paypal.. secondly, after having a conversation with ebay with regard

to these different circumstances, would follow their instructions... hope it works

out for you..
 
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