I just received my first credit letter from Coach. $338 for a braided strap satchel where the sealant was peeling badly. I've already received 2 40% off letters in the recent past for bags they couldn't repair.
Today I sent in a Sabrina whose patent leather straps were peeling. The SA looked at it and said "it looks like a dog chewed on these"!!! I couldn't believe she said that- that was NOT the case!
Is there a limit on how many repairs you can send in? I'm worried I'm taking advantage of their repair policy a wee bit too much!
Also, can credit letters be used w/ PCE? The SA told me I'm set to get one tomorrow!
Today I sent in a Sabrina whose patent leather straps were peeling. The SA looked at it and said "it looks like a dog chewed on these"!!! I couldn't believe she said that- that was NOT the case!
Is there a limit on how many repairs you can send in? I'm worried I'm taking advantage of their repair policy a wee bit too much!
Also, can credit letters be used w/ PCE? The SA told me I'm set to get one tomorrow!