Reviving an old thread. Just wondering if this is normal wear & tear. Bought a Blue Paradis Epsom B35 late March this year direct from the store & after using it twice I noticed some corner wear. Didn't think much about it until I had another closer look after using it less than 6x. Was shocked to see there's some wear over the piping & it kept spreading up with each use & on removing the twilly, it looks like the layer of paint has chipped off the handle. I continued wrapping it with twilly but panicked when it kept getting bigger.
I treated the bag just the same as my other H bags (but they were in Clemence, Togo, grain dh/swift) & all of them are still in great condition. I've used an Epsom silk'in wallet for more than a year & no issues with scratches or paint peeling. I know Epsom especially in big bags gets corner wear easily but should it be that quick to spread up the piping? & I've never had any issues with my bag handles before. I don't know if I've scratched it but the other handle is intact & I've always kept my nails short (for work).
I decided to take the B back to the store when I noticed they were all getting bigger (even bigger than in the pic). I said to the SA if this is normal, I'm happy to wait 'till it badly needs a SPA before sending it off. He didn't think it looked like normal wear & tear & so sent it to another state for opinion. He asked me whether to send the clochette too & when we looked at it closely, it had a circular whitish spot similar to the piping on the lengthy leather part. I don't wear moisturiser or perfume. The SA rubbed the area & it didn't look like it was stained by something. I should've taken a photo of it as it looked unusual.
So I haven't heard from them since dropping the bag off late April. When I asked, the staff assumed the bag has been sent to Paris. I just asked them for an update today & she said it may take up to 4 months to hear back from them.
Having spent so much on a bag, you wouldn't expect to pay few hundred extra to repair something you just used less than a month.
So the wait continues....
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