How does JAX send repairs back to you....

[Hisgeekygrrrl]

is it fedex, ups or usps? I found out monday mine will be coming back within the next week all fixed up, now I am so anxious to get her back!

 

[oopsididitagain]

I got my wallet back from coach repair via fed ex today. I don't really like the way they went about fixing the snap that wouldn't snap. They just bent the little wire thing inside the snap and it's well...bent and looks weak. I thought they'd replace the snap. We'll see how it holds. I could have done that at home but I didn't want to ruin the warranty or whatever.

 

[Hisgeekygrrrl]

Thanks for the reply, did they send you a tracking or do you just have to wait patiently?

 

[cupcake]

My recent repair was returned to me today, also via FedEx. My SA called me last week to tell me that the repair was complete and that I should receive it in 8-10 days. I didn't get a tracking number but I bet you could call JAX to get one.

 

[justbrowsing]

I just had to wait patiently when I had a bag repaired. I just sent another one in last week for stitch repair.

 

[coachfreak]

Coach only uses FedEx and yes, if you want tracking you will need to call CS to get that from them.

 

[oopsididitagain]

No, I didn't ever receive a tracking number and no SA has ever called me about either of my repairs. In fact, the other one that was sent in at the same time, a satchel handbag with popped stitches, is still not in their system and it's been five weeks. I called JAX to ask about that and that's what they said.