Hello everyone. I am new to this forum.
Before I begin I want to thank everyone for graciously sharing your thoughts and experience as it has been helpful to new shoppers like me.
I have spent sometime reading this thread and have a question. Can you please share your expertise.
I have been shopping at Hermes for about five months buying only items I love. Recently my SA and I had a chat about the wish list. This was really exciting because we never once spoke about this and naturally I would love to get my wife a bag. I shared with my SA the bag model and specifications but I was told the color I requested is not available. My SA suggested to get more common colors which are neutral colors but the challenge is my wife is not a fan of these colors.
My question is are we allowed to choose the color or hardware or leather we would like to purchase or we have to purchase what is offered to us? I have read that shoppers typically share the wish list with the SA and the SA put the request forward to the Store Manager. Upon approval the bag will be made and the client can expect the bag in the coming months.
I am sorry if this question sounds very amateur but actually I am very lost at the moment. Thank you.
Dylan.