Hermes Singapore

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#10,501
oranGetRee said:
Hi all, need advice pls

I have one SA at MBS. Has been relatively pleasant but as stock is always very Low there, I couldn’t really get what I want (be it fine jewellery, SLG or watch).

I understand the difficult situation now and the need to be patient. However it got into me when I visited Liat and found out that they have a lot more things! I bought some stuff from there and received the SA’s name card.

I’m wondering what should I do? To stick to the MBS SA or go with this new Liat SA?

thank you! :smile:

edit to add that I probably spent about $6k excluding bag at MBS. Not that big an amount to stop me from moving on to others if it is worth it. Thanks @moilesmots for sharing your thought!
Click to expand...

For me, 6k is quite alot to have spent to just give up the relationship. Of course, to each their own but if it is me I would not let the 6k go to waste....I would try to hit the quota asap and then just get the bag offer and then only move on.

Also, I think maybe you can try to be patient for now because from what I understand from the outlets, stock is pretty low across all outlets now, you do have to wait for the things you want as well. Similarly if you go over to other outlets, I'm sure the other outlets would be low in something you want too eventually, and then you might find another outlet has them or what, this comparison game is endless, so you just need to decide on one outlet and just resolutely stick to it, if something you want in that outlet is not in stock, just wait patiently for it and it would come...

or you can ask your SA to order in for you or transfer from other store when you are very sure that you want the item...

I almost got a KTG online on the website and then missed it, but my friend told me to try to get it in store as it can really help my profile. I told her but the SA said until like it's almost impossible to get; she said she and her friends also all the SAs told them impossible to get, then in the end it also still came, she said same for mini lindy, at first they told them impossible too, but it came in 2 - 3 months. Hence, really need to be patient and also balance the relationship with the SA
 
#10,502
Podoyogurt said:
hi actually for my case, it didn’t feel like my SA cared even tho I spent 6k+ on my first visit. It took like every week pester text for Smth and if have, actually go buy it and not ask for it and not buy it. + I went to store weekly and made sure to buy the item I requested for. So if you are clear about your motive on not wasting your SA’s time and showing you’re a customer that is ready to drop money Everytime you drop them a text, your SA will also do you a favour and source wtv you want for you +give you priority for harder to come goods.
Click to expand...
Hi, I totally agree with you! My experience had been similar to yours. I had to also keep contacting my SA on items every week and go down the following week to get everything that i contacted her on to build a somewhat relationship whereby she now remembers me abit. Still not getting the mini E from her yet but at least we are speaking on quota bag
 
  • Like
Reactions: obsessedwhermes and babycheese
#10,503
alleyinewonderland said:
Hi all! Been a while since I commented here but just thought I'll give an update on the SA that I mentioned earlier I was building relationship with.
So far, she has really been WONDERFUL!
Can I know what is the colour you requested for your mini E?

so like previously I told you all that I didn't have any spending with her but she somehow remembered and reserved an Aloha black for me last week.
I don't think I spent alot with her last week, the total spent was about 3k only just, Oran + exotic bracelet + aloha, dropped it to her I really wanted a KTG, then she asked me to sms her my wishlist

I whatsapped her a full list of all my wishlist items from big to small, her response was all very fast, even on weekends she also responds very quickly and shes also always friendly, when I ask for availability she answers almost right away.

Anyway, after I sent her the wishlist I didn't follow up with her anymore.... so by yesterday (Thursday) I was getting a bit restless and wondering should I send a followup message or something to remind her of me? And you know what, I didn't even have to do that. I received a message from her on Thursday early noon - sent proactively on her behalf, informing me some items on my wishlist had arrived, we then had a conversation of me asking her of a few other availability and she answering really quickly, and then appointment arranged today (friday) to pick them up.

other than that, a few items on my wishlist taka did not have (the kelly belt) but when I was in MBS earlier in the week they told me they had stock there, so I just simply asked her about it, saying they told me have over there. Today when I go down, she told me she already placed order for the Oran sandals colour I want for me, as well as the belts and some necklaces and when they arrive I would get them.

Again my spending is not alot - today's spending was just 1.6k around there (so in total about 4.6k?). When I dropped her about KTG, she still said the waiting list is real long for that one, but when I asked about Mini E, her response was quite positive and she even ask me the colours I want and from my interaction with her as well as her body language, it looks like she can get the mini E for me soon.
However, I did tell her i actually have a preference for brighter/lighter colours like rose sakura, lime, yellow, this type but that I did not mind gold or black as well. She told me that the brighter/lighter colours are super rare and hard to get, especially craie, but she said gold on gold would not be a problem.

after i left the store i texted her a few more wishlist items and also ask her about some instocks, she was all very prompt in replying.

Then in the evening, she texted me saying the oran sandals in gold she ordered for me has arrived, so I would be picking them up on Monday, along with anything else that might arrive before then.

So, I really think she's wonderful plus I really love dealing with her. But I do not know is it because the items I request for are easier to get? I don't know

But another tip I would say is if possible and if you can, to visit your SA during the off peak hours such as weekday morning / early afternoons. When the store is less busy they are less distracted, have more time with you, you can chat with them more and they can take note and respond to your requests better. But that's because my time is flexible, so I kind of can go down any time I like.
But I would really recommend you do your visits when it is less busy. If you are only able to make it during weekends, then perhaps go right when the store is open, or go late sunday night when it is near to closing, I think those times are less busy

I suppose maybe for the KTG / mini lindy perhaps it would be easier for them to offer me once I have chocked up more spending, but if she is able to help me source the items I want quickly then I would reach the spending soon too already...

I would really recommend you go with the SA you have most rapport with because, I do agree it seems like Liat has the most stock, however if the SA is unresponsive and it is hard to get a response from her, it would also be hard on your journey as even if there is stock, she also does not inform or update you in time. Do note that the SA would have to help you score the hard to get item as well, so the SA is really important....
and it does seem that every outlet has their own stock too since MBS looks like low in stock but actually has kelly belts but taka doesn't have at all...
Click to expand...
I told her i’m open to any colour since it’s hard to get. But after i got the mini E under my hubby’s name i told her Gold mini e for me. She didn’t put into the system for me so i know she is probably just being polite by saying she will take note
 
#10,504
I’ve also
alleyinewonderland said:
For me, 6k is quite alot to have spent to just give up the relationship. Of course, to each their own but if it is me I would not let the 6k go to waste....I would try to hit the quota asap and then just get the bag offer and then only move on.

Also, I think maybe you can try to be patient for now because from what I understand from the outlets, stock is pretty low across all outlets now, you do have to wait for the things you want as well. Similarly if you go over to other outlets, I'm sure the other outlets would be low in something you want too eventually, and then you might find another outlet has them or what, this comparison game is endless, so you just need to decide on one outlet and just resolutely stick to it, if something you want in that outlet is not in stock, just wait patiently for it and it would come...

or you can ask your SA to order in for you or transfer from other store when you are very sure that you want the item...

I almost got a KTG online on the website and then missed it, but my friend told me to try to get it in store as it can really help my profile. I told her but the SA said until like it's almost impossible to get; she said she and her friends also all the SAs told them impossible to get, then in the end it also still came, she said same for mini lindy, at first they told them impossible too, but it came in 2 - 3 months. Hence, really need to be patient and also balance the relationship with the SA
Click to expand...
i heard the same and asked my SA about ktg and ctg- almost impossible and she has only seen a few times!!
Dropped by H recently and the inventory is really low..
 
#10,506
moilesmots said:
Yeah my friends were told the same on KTG and CTG and mini Lindy. Said was impossible, wait v long.
Click to expand...
That’s right hermes is really a waiting game! All depends on your luck and timing... but with the interest demand I think it will be be a long long wait... have recently placed an order for some home items and was told the wait will be 4-6 months. What I don’t get is why the shops can’t get the items on the website.
 
#10,507
vlode said:
That’s right hermes is really a waiting game! All depends on your luck and timing... but with the interest demand I think it will be be a long long wait... have recently placed an order for some home items and was told the wait will be 4-6 months. What I don’t get is why the shops can’t get the items on the website.
Click to expand...
My SA said they are separate inventories (online vs store) and also transfers from our boutiques are subject to the other boutique accepting the transfer request anot. I also ordered some fine jewellery but was told that the wait could be as long as 6months
 
#10,509
Just wondering what happens if we asked our SA to help with a particular style that is not a quota bag and after a couple of weeks of no news (and our priorities change), can we ask the SA to stop the search?

Will the SA be offended?
 
#10,511
Paupau1987 said:
Yes, they can see our online profiles. I started purchasing online before i went to the boutique to shop and they were able to see what i had bought
Click to expand...
Thanks for the insight - it’s interesting, I wonder if it will affect the outcome of a quota bag, there are a few items that I got online since the waitlist in store is too long! I know online spend doesn’t count at all but if the headquarters would take our online spend into consideration or at least review it as a whole
 
#10,512
Hi everyone, have you encountered extremely helpful SAs who noted down your requested items but they did not offer their contact? I was assigned an incredibly sweet and helpful SA (unplanned visit) who enthusiastically helped me with every request but did not give me a namecard. She even offered to help me order the item from overseas if I was really keen but a deposit would be required. After I left, she also called to inform me that she managed to find one item I wanted at MBS but she used the office phone and not her direct line. I would love to build a working relationship with her but is her not giving me her contact details on our first meeting an indication that she may not wish to take me as a client? Should I request for her the next time I am making an appointment? I was wondering if it is because she saw in my profile that I already had an SA (she mentioned to me that she could see a request for L26 that my SA had put in for me when she went to check if they had any lindys in store at that time). Thoughts?
 
#10,513
mform said:
Hi everyone, have you encountered extremely helpful SAs who noted down your requested items but they did not offer their contact? I was assigned an incredibly sweet and helpful SA (unplanned visit) who enthusiastically helped me with every request but did not give me a namecard. She even offered to help me order the item from overseas if I was really keen but a deposit would be required. After I left, she also called to inform me that she managed to find one item I wanted at MBS but she used the office phone and not her direct line. I would love to build a working relationship with her but is her not giving me her contact details on our first meeting an indication that she may not wish to take me as a client? Should I request for her the next time I am making an appointment? I was wondering if it is because she saw in my profile that I already had an SA (she mentioned to me that she could see a request for L26 that my SA had put in for me when she went to check if they had any lindys in store at that time). Thoughts?
Click to expand...
Yes I have encountered a similar experience, if they know you are already working with an SA, maybe out of courtesy, they will not offer their name cards and contact details, unless you request for it.
 
  • Like
Reactions: Hforlifeanadventure and mform
#10,514
Paupau1987 said:
I told her i’m open to any colour since it’s hard to get. But after i got the mini E under my hubby’s name i told her Gold mini e for me. She didn’t put into the system for me so i know she is probably just being polite by saying she will take note
Click to expand...

When I talked about it with my SA on friday, she offered the information on her own, she asked me, btw, you know that for bags, only 1 per year right? (referring to mini E). I had already heard about this either on IG/friends or might be this forum, can't remember so I knew about it hence I think if you already got it, this year they won't offer you again already, unless your husband has some spending with them on his profile that are non-bags, maybe you can ask your hb to request with them for it under his profile maybe got chance, but if you are the one requesting even if different profile, they might still take it as it is you so they won't offer you for this year? I think?

Anyway, will update when she manages to get that mini E for me, though my top priority is really very much KTG cos it would help me reach the quota spend earlier!
 
#10,515
vlode said:
That’s right hermes is really a waiting game! All depends on your luck and timing... but with the interest demand I think it will be be a long long wait... have recently placed an order for some home items and was told the wait will be 4-6 months. What I don’t get is why the shops can’t get the items on the website.
Click to expand...

Even for home items the wait is so long? Then it might take long to hit the spending if the wait time is so long...
Let's say if you hit the spending before the home items you requested for arrive, and then you can get offered a B or K already, does the spending when the home items arrive (but before you confirmed on the B or K) able to be used for the next quota bag spending?
 
You must log in or register to reply here.
Top