Dearies,
After your very helpful information, I asked the store about the alteration charge for my leather jacket. Management’s response was that this could be a more complicated alteration, so it couldn’t be waived. This “complicated alteration” was in fact only sleeves shortening.
Since I originally didn’t object to it when I was first quoted, I decided to let this go and said no more.
Now I’m happy to report that after 3 months wait, the jacket is back and it’s free of charge!! lol
Thank you all for chiming in and sharing your experiences. So grateful to you all.