Hermes Repair/Refurbish policy - Official Spa Thread

[Luccibag]

I was told between $1800 and $2500 for Birkin handles - not sure why there's a range, probably due to leathers, but that's what my craftsperson said.

Wow that's much more than I'd want to pay..

 

[rainypop]

My cat usually leaves my H bags alone but I was sad to find that he had used my Evelyne as a scratching mat[emoji35]! Luckily, the damage seemed superficial and the leather wasn't punctured.

Went to Madison Ave this morning and the craftsperson, Maria, patched the bag up in about 5 minutes. She explained that she would use glue and flatten out the affected areas so they'd be less noticeable.

I asked if I should send the bag for spa (one edge has lost some color, the inner part where the metal loops are attached and the strap are a bit dirty). She said while the bag was still in great condition, it would take about 10-12 wks. Strap can be cleaned but it might be easier to order a new one for ~$200+

Before (sorry for the poor lighting):
View attachment 3553209View attachment 3553210View attachment 3553211

After:
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View attachment 3553217

What leather is your bag? I think it looks fine after they fixed it. I'm researching the forum for my new bag and if your bag survives cat scratches, it's pretty good.[emoji3]

 

[Notorious Pink]

I was told between $1800 and $2500 for Birkin handles - not sure why there's a range, probably due to leathers, but that's what my craftsperson said.

Funny, I was told $1500 a few months ago. I like my price quote better. [emoji1] Madison running very slow lately.

 

[GUCCIhoochie]

What leather is your bag? I think it looks fine after they fixed it. I'm researching the forum for my new bag and if your bag survives cat scratches, it's pretty good.[emoji3]

It's chevre. I have been using the bag regularly since getting fixed and due to the pliable nature of the bag, one of the damaged areas did pop back up. I dropped the bag off for spa so it can get an overhaul.

 

[loubielova998999]

Is it possible for them to restructure the bag? I took in one of my old kelly pochettes to the hermes spa (its extremely slouchy from constant use) they weren't able to do much except to get rid of the scratches. Now my hermes kelly has also had that same slouchiness at the base of the bag. I bought a bag organizer from etsy, it helped a bit but it stills has the slouch

 

[mistikat]

Is it possible for them to restructure the bag? I took in one of my old kelly pochettes to the hermes spa (its extremely slouchy from constant use) they weren't able to do much except to get rid of the scratches. Now my hermes kelly has also had that same slouchiness at the base of the bag. I bought a bag organizer from etsy, it helped a bit but it stills has the slouch

No. Once leather has slouched/stretched, it's a done deal. Some leathers are more prone to it than others and it also depends how heavily you load your bags.

 

[loubielova998999]

No. Once leather has slouched/stretched, it's a done deal. Some leathers are more prone to it than others and it also depends how heavily you load your bags.

thanks for the info!!

 

[loubielova998999]

Do you think a indentation white mark like this would be possible to fix from Hermes spa? I have taken in another purse to hermes to fix and they weren't able to get rid of all the scratches. I want to make sure before sending it in and shelling out another couple hundred dollars. lol!

 

[mistikat]

Do you think a indentation white mark like this would be possible to fix from Hermes spa? I have taken in another purse to hermes to fix and they weren't able to get rid of all the scratches. I want to make sure before sending it in and shelling out another couple hundred dollars. lol!

No. It's called a "smiley" and was left there from the movement of a lock someone left on the turnkey. It swings and leaves a permanent groove in the leather. Spa can clean, restitch, replace hardware and handles - it can't make deep leather marks/indentations/scratches disappear.

 

[lovebrandname]

I can't remember if someone responded, but I read on here that you will need to have your receipt in order for Hermes to service/repair you bag comment is NOT true. I emailed Hermes for them to clarify and requested a copy of my receipt from FSH. Response from them was to take it into any Hermes store AND they also gave me an electronic copy of my purchase receipt with them.

 

[Aileenlnbh]

does anyone know if Hermes would replace the inside leather of this bag completely?

 

[Slickcanary]

Does anyone know the craftspeople in NY anymore? Since Claude retired I am wondering if the current workers are as helpful and as willing to explain repairs as he was?

 

[lovebrandname]

View attachment 3589449 does anyone know if Hermes would replace the inside leather of this bag completely?

I was told when I had purchased my bag that they don't clean or service the inside of the bag....so not sure if they would even replace it.

 

[lovebrandname]

Current price to order a new Evenlyn strap, which will also take a year or so to order it = 650 Euros!

 

[lilacto]

I wasn't asking for authentication. The sales associate brought it up. I just wanted to purchase spa services for my authentic bag.

The SA told me that they were "cracking down" on accepting Birkins without paperwork. I asked what paperwork she was talking about and she said, "your authentication paperwork." I was puzzled because I didn't understand what she was asking for -- then she said that I either needed to be the original purchaser or have the receipt for them to even consider my bag for services. I told her that my aunt was dead, and this piece was part of her estate. I didn't know how I would come up with any sort of authentication paperwork, and she said - we cannot accept your bag. That's harsh.

Hey! So I bought this Birkin from a consignment store and I don't have the receipt for the bag! Will I be able to give it to the Paris store for spa and hardware change?