Hermes Repair/Refurbish policy - Official Spa Thread

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#1,441
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#1,442
little.bear said:
If it's really bothering you, perhaps bring it back to hermes to enquire. I suspect they will ask you to enjoy the bag and that every bag is hand stitched [emoji4]. To be honest, the stitching doesn't look terrible, just uneven and not 'smooth'. No harm trying either way, good luck! It is a lovey bag by the way
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I suspect the same thing! I think what I am looking for is validation that this is a nice bag and I should enjoy it. I let a friend's comment get to me that i had to be perfect. Although she took it back when she found out that it's handstitched, the damage has been done. That's why I'm here asking TPF H collectors (a.k.a. my support group) what you guys think.

P.S. She hasn't been bitten by the H bug yet. Though she own some pieces.
 
#1,443
maja2005 said:
Ouija board, QuelleFromage - thank you ever so much for your input.

You are both right, I think … I am seriously considering leaving the handles for later, and maybe even let the money go towards a Picotin MM (I would be close to halfway there). On the other hand, maybe it is wiser to invest in the bag that I already have and let Hermès do their best with it. I guess there may be problems that only a trained eye could see, but in such cases I wish the quotes would give the reason why a measure is recommended. I don’t suppose Hermès will be too happy about follow-up questions?

And yes, that was quite a scary SA ... She also took it for Togo, and claimed that the measurements and dustbag were all wrong, too. I guess she must have been new on the job, but still. In the end, though, a more senior SA stepped in to say that she didn’t see anything immediately wrong with the bag.

I am well aware of the slouchy-Birkin thread, and certainly will introduce mine to its peers as soon as it gets back!
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In my experience Hermes artisans will recommend everything that it would take to get the bag as close to perfect as possible, so that you know your options.

I was recommended to get new Birkin handles once as they were coming unstitched and were a little darkened - in this case the bag was only four years old. I pointed this out and they restitched and re-resined them gratis and they look just fine. I will replace the handles if their state bothers me or if I ever sell the bag, meanwhile the fact that they are imperfect saves me from twillies and constantly watching out for hand cream :p
 
#1,444
QuelleFromage said:
In my experience Hermes artisans will recommend everything that it would take to get the bag as close to perfect as possible, so that you know your options.

I was recommended to get new Birkin handles once as they were coming unstitched and were a little darkened - in this case the bag was only four years old. I pointed this out and they restitched and re-resined them gratis and they look just fine. I will replace the handles if their state bothers me or if I ever sell the bag, meanwhile the fact that they are imperfect saves me from twillies and constantly watching out for hand cream :p
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Good point! Thanks for sharing your experiences, this is really great to know :flowers: Black is quite forgiving anyway, and if it is only about the appearance of the handles, I don’t have much a problem with them (at least yet). I feel I can’t make an informed decision on the basis of what Hermès have given me so far, so if there is no way of getting through to them, I might as well skip the handles this time around.
 
#1,445
Hi all! I have sent my kelly for repair and 10 months have past but i have yet to recieve my bag. Asked the SA but they could not update me the process nor give me a time range that the bag will be done. Is there anyway they can help me speed up?
 
#1,448
My cat usually leaves my H bags alone but I was sad to find that he had used my Evelyne as a scratching mat[emoji35]! Luckily, the damage seemed superficial and the leather wasn't punctured.

Went to Madison Ave this morning and the craftsperson, Maria, patched the bag up in about 5 minutes. She explained that she would use glue and flatten out the affected areas so they'd be less noticeable.

I asked if I should send the bag for spa (one edge has lost some color, the inner part where the metal loops are attached and the strap are a bit dirty). She said while the bag was still in great condition, it would take about 10-12 wks. Strap can be cleaned but it might be easier to order a new one for ~$200+

Before (sorry for the poor lighting):
IMG_1482291922.900920.jpgIMG_1482291935.919571.jpgIMG_1482291946.899095.jpg

After:
IMG_1482291996.558952.jpg
IMG_1482292009.908524.jpg
 
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#1,449
GUCCIhoochie said:
My cat usually leaves my H bags alone but I was sad to find that he had used my Evelyne as a scratching mat[emoji35]! Luckily, the damage seemed superficial and the leather wasn't punctured.

Went to Madison Ave this morning and the craftsperson, Maria, patched the bag up in about 5 minutes. She explained that she would use glue and flatten out the affected areas so they'd be less noticeable.

I asked if I should send the bag for spa (one edge has lost some color, the inner part where the metal loops are attached and the strap are a bit dirty). She said while the bag was still in great condition, it would take about 10-12 wks. Strap can be cleaned but it might be easier to order a new one for ~$200+

Before (sorry for the poor lighting):
View attachment 3553209View attachment 3553210View attachment 3553211

After:
View attachment 3553215
View attachment 3553217
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Wowza, that's amazing! I suppose that's why they're the craftspeople and I can only marvel at how amazingly well they fix things. Great information on the strap as well, nice to have a price estimate for future info.
 
#1,452
Luccibag said:
I have a boxcalf birkin with some darkening on the handles. Does anyone know how much they charge to replace handles?
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You might want to contact your SA and get some preliminary information. They may not need to replace the handles. They might just redye them.

Sent from my LG-K550 using PurseForum mobile app
 
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