Hermes Repair/Refurbish policy - Official Spa Thread

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As late as 5 years ago, whenever I sent chanel bag for work, it was returned from leather surgeons. So, yes, chanel used them but hermes uses their own crafts people exclusively.

My SA just showed me a photo of a Kelly restitched by Leather Surgeons that H had to turn down repairing. The stitching looked pretty bad.
 
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Hi,
I am thinking to get this lovely birkin vibrato, but I am wondering can the spa treatment help to take the dirty marks off the vibrato? I never have any vibrato before really have no idea about it. Please help \( ^ ^)/
 

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Vibratos came with an eraser type thing that generally would get rid of any dirty spots. Possibly a Magic Eraser would work. If the birkin is just dirty, I think that a spa treatment would help.
 
Just a friendly reminder to please either report a post so a moderator can deal with it, or put someone on ignore rather than engaging in the thread.

Thanks. To get back to topic, I have also been told receipts are required for repair but that if I spoke to the person in charge of accepting repairs, this might be waived. I suspect there is no uniform policy, as with so much else involving Hermes.

Hello. May I ask if you must be the original purchaser, or is having a receipt from the original purchaser sufficient to receive the spa service? Also, would it be a problem servicing a bag in the USA that was purchased in Europe (with a receipt from Italy)? Thanks!
 
FYI, my nearly unused year-old Togo Kelly popped a stitch (!) and H is restitching free of charge, so the "new-ish bag no charge" philosophy seems in effect. Still would be nice if the stitching held while the bag is sleeping in a box!
 
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Thanks for sharing! Did you have to produce your receipt for the repair?
I did not, but I had purchased the bag at that boutique. However, I've brought in other bags that were bought from resellers and never had an issue with repair.
Most of the stories I hear where people are asked for receipts are newer bags so Hermès may be trying to avoid accepting fakes (not all SAs can spot a counterfeit bag).
 
I did not, but I had purchased the bag at that boutique. However, I've brought in other bags that were bought from resellers and never had an issue with repair.
Most of the stories I hear where people are asked for receipts are newer bags so Hermès may be trying to avoid accepting fakes (not all SAs can spot a counterfeit bag).

Thanks so much!! I usually purchase new, but the bag I had been stalking I couldn't get directly from Hermes. I did buy from a reseller, but it is brand new and I have a copy of the receipt....I was just making sure that would be enough and that I wouldn't have to "prove" I was the original purchaser in case I need to have it serviced someday...thanks again:)
 
Thanks so much!! I usually purchase new, but the bag I had been stalking I couldn't get directly from Hermes. I did buy from a reseller, but it is brand new and I have a copy of the receipt....I was just making sure that would be enough and that I wouldn't have to "prove" I was the original purchaser in case I need to have it serviced someday...thanks again:smile:
People have had mixed experiences with this but if you have a copy of the receipt you should be fine. If Hermès is going to play games with us, we are going to go to resellers, and they have to accept that. Given that THEY sold the bag to the reseller in the first place and not to us :p
 
Hello,

So I bought a well used black Clémence B40 at auction. It is quite slouchy, but I rather like that, and never wanted a pristine one anyway. In fact, this time around I really wanted a bag that I wouldn’t be worried about using, unlike my delicate Kelly, that hardly ever comes out to play.

Anyway, I sent the Birkin off to France for spa treatment. Today - a month later, quicker than I thought - the quote arrived, and I need some serious advice before accepting.

The corners are scuffed, some stitching is required here and there, and so the quote for the anticipated repair work is already fairly high, but still acceptable. But on top of that, Hermès recommends that the handles be completely replaced. I never saw that much of an issue with the handles, the leather has admittedly lost much of its grain with age and gone a bit shiny, but doesn’t have cracks or appear dry. So I wasn´t prepared for this, but of course I fully respect the opinion of a skilled Hermès artisan. New handles would more than double the figure on the invoice, though ...

I can’t imagine that Hermès would be able to do much about the present slouch of the bag anyway, right? Has anyone here sent a bag in a similar condition to spa and in that case, could you tell me about the before and after? Do you think it would it be worthwhile to have an otherwise rather tired old bag, but with immaculate handles?

I will of course consult one of the local SA:s about this as well, hoping for better luck than when I dropped the bag off. I see myself as a proper H novice, but here was an SA who really was considerably more ignorant than me with respect to leathers, HW etc. She more or less told me that the bag was fake because the hardware wasn’t shiny enough (it is brushed palladium …). Luckily, I had already been reassured by a lovely authenticator here before the purchase and wasn’t too worried. Anyone able to chip in about the sensible thing to do now?

Thanks!

Birkin back.jpg
 
I bought this constance brand new froma boutique while travelling a few days ago but the lock stitch on the strap is bugging the hell out of me. There is a local craftsman in my H. Do you think they will repair? I don't want to return it.
 

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I would absolutely get new handles on a well used bag, especially if you got it for a good price. Handles take a lot of abuse in everyday use, and I always think about the built up dirt and grime from the previous owner. Unless there's trouble matching color, I don't think the new handles will look out of place on a used bag, and if they do look different, it won't be for long. I wonder if perhaps the handles on your bag are stretched out. I can't imagine why else Hermes would recommend changing them if they aren't cracked or damaged. Again, definitely a reason to get new handles. Enjoy your new bag!
 
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