Hermes Repair/Refurbish policy - Official Spa Thread

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I bought this constance brand new froma boutique while travelling a few days ago but the lock stitch on the strap is bugging the hell out of me. There is a local craftsman in my H. Do you think they will repair? I don't want to return it.

You must return it straight away and seek the advice. It does look strange. If it is 'bugging the hell out of' you, you will never be satisfied with it. If it has to be returned, then so be it. Better to be without for a few months than be unsatisfied.
 
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You must return it straight away and seek the advice. It does look strange. If it is 'bugging the hell out of' you, you will never be satisfied with it. If it has to be returned, then so be it. Better to be without for a few months than be unsatisfied.


Agree here.. You should bring the bag in to H for a repair & have no reservation about doing so,IMO

The bag should be perfect...
 
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You must return it straight away and seek the advice. It does look strange. If it is 'bugging the hell out of' you, you will never be satisfied with it. If it has to be returned, then so be it. Better to be without for a few months than be unsatisfied.
Agree here.. You should bring the bag in to H for a repair & have no reservation about doing so,IMO

The bag should be perfect...

Thanks for the advice, ladies. If you guys have a constance, does the lockstitch look like this? TIA!
 
Thanks for the advice, ladies. If you guys have a constance, does the lockstitch look like this? TIA!
I have epsom C24 in black. Mine is very clean, smooth and does not look anything like yours... I thought these stitching are all done by hand maybe that was how the individual craftsman doing his/her stitching?
 
Hello,

So I bought a well used black Clémence B40 at auction. It is quite slouchy, but I rather like that, and never wanted a pristine one anyway. In fact, this time around I really wanted a bag that I wouldn’t be worried about using, unlike my delicate Kelly, that hardly ever comes out to play.

Anyway, I sent the Birkin off to France for spa treatment. Today - a month later, quicker than I thought - the quote arrived, and I need some serious advice before accepting.

The corners are scuffed, some stitching is required here and there, and so the quote for the anticipated repair work is already fairly high, but still acceptable. But on top of that, Hermès recommends that the handles be completely replaced. I never saw that much of an issue with the handles, the leather has admittedly lost much of its grain with age and gone a bit shiny, but doesn’t have cracks or appear dry. So I wasn´t prepared for this, but of course I fully respect the opinion of a skilled Hermès artisan. New handles would more than double the figure on the invoice, though ...

I can’t imagine that Hermès would be able to do much about the present slouch of the bag anyway, right? Has anyone here sent a bag in a similar condition to spa and in that case, could you tell me about the before and after? Do you think it would it be worthwhile to have an otherwise rather tired old bag, but with immaculate handles?

I will of course consult one of the local SA:s about this as well, hoping for better luck than when I dropped the bag off. I see myself as a proper H novice, but here was an SA who really was considerably more ignorant than me with respect to leathers, HW etc. She more or less told me that the bag was fake because the hardware wasn’t shiny enough (it is brushed palladium …). Luckily, I had already been reassured by a lovely authenticator here before the purchase and wasn’t too worried. Anyone able to chip in about the sensible thing to do now?

Thanks!

View attachment 3525149

I remember when you asked for auth for that bag - it was a cool bag and a great deal. Hilarious that the SA didn't know what brushed palladium was.

Personally unless the handles are splitting or cracked I would not replace them - it's very expensive and the cool thing about that bag is it can be a "beater" - Clemence is nearly indestructible and if the handles are a bit worn smooth it is one less thing for you to worry about. And it's so rock n roll with the black and that hardware!
I would do the other repairs and wait on the handles, even though that may mean taking the bag back in in a couple years.

Nothing will take the slouch out of a used Clemence Birkin (although you can slow further slouching with bag pillows and proper storage), but you will love the slouch eventually. There's even a thread on slouchy Birkins here!
 
i would go with the old fashion way, "if its not broken, don't fix it". my local boutique has that attitude as well, we chat and discuss about loose and skipped stitches, colour fading, etc but thats as far as it goes. you can hop into your boutique and bring it up first?
 
I bought this constance brand new froma boutique while travelling a few days ago but the lock stitch on the strap is bugging the hell out of me. There is a local craftsman in my H. Do you think they will repair? I don't want to return it.

What is a lock stitch? I can see the stitching not super smooth but unsure what the 'lock stitch' term means?

I have a Constance too (photos attached) and is this part called the lock stitch? o_O

IMG_1479607498.649141.jpgIMG_1479607512.088571.jpg
 
What is a lock stitch? I can see the stitching not super smooth but unsure what the 'lock stitch' term means?

I have a Constance too (photos attached) and is this part called the lock stitch? :huh:

View attachment 3526278View attachment 3526279

Thanks for pulling your constance out! It is about an inch away from that stitch in the middle. They are a series of 3 stitches on both sides of the strap that are doubled up. That is how they "lock" or secure that the entire row of stitches wont unravel.

When you locate it, may I ask to see how it looks like underneath. That is the area that's bugging me.

I hope this makes sense and thank you so much again for helping a fellow constance lover out.
 
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i would go with the old fashion way, "if its not broken, don't fix it". my local boutique has that attitude as well, we chat and discuss about loose and skipped stitches, colour fading, etc but thats as far as it goes. you can hop into your boutique and bring it up first?

I am planning to casually ask about it since i am bringing another brand new jypsiere to check the glaze too. This Hermes with a craftsman is my local boutique but not my "home store" so I hope they try to help me as much as they can.

I have a feeling that since the issue is not as big, they might say they wont repair.
 
I have epsom C24 in black. Mine is very clean, smooth and does not look anything like yours... I thought these stitching are all done by hand maybe that was how the individual craftsman doing his/her stitching?

I am glad yours is perfect! Honestly, that is what I expect of Hermes thats why I was quite surprised when I saw it. I feel like the craftsman got careless?
 
Thanks for pulling your constance out! It is about an inch away from that stitch in the middle. They are a series of 3 stitches on both sides of the strap that are doubled up. That is how they "lock" or secure that the entire row of stitches wont unravel.

When you locate it, may I ask to see how it looks like underneath. That is the area that's bugging me.

I hope this makes sense and thank you so much again for helping a fellow constance lover out.

Not a problem at all. Happy to help. I had a look at my strap again. There is only one side that has the double stitch in three rows. Here's a photo of the top and bottom. Am I supposed to see the double stitch on the other side of the strap too?

IMG_1479621544.889019.jpgIMG_1479621557.772970.jpg
 
Not a problem at all. Happy to help. I had a look at my strap again. There is only one side that has the double stitch in three rows. Here's a photo of the top and bottom. Am I supposed to see the double stitch on the other side of the strap too?

View attachment 3526379View attachment 3526380

Thank you so much for doing that! Your stitches are so neat! Those are the stictches I was curious to see, both over and under.

The side facing out on mine is acceptable, the one underneath is the one that is all jacked up.

I reached out to another constance owner with the same exact specs (she got it recently too) and she said my stitches underneath look a little bit better than hers. I am guessing the same craftsman worked on it. Maybe a newbie craftsman?
 
If it's really bothering you, perhaps bring it back to hermes to enquire. I suspect they will ask you to enjoy the bag and that every bag is hand stitched [emoji4]. To be honest, the stitching doesn't look terrible, just uneven and not 'smooth'. No harm trying either way, good luck! It is a lovey bag by the way
 
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Ouija board, QuelleFromage - thank you ever so much for your input.

You are both right, I think … I am seriously considering leaving the handles for later, and maybe even let the money go towards a Picotin MM (I would be close to halfway there). On the other hand, maybe it is wiser to invest in the bag that I already have and let Hermès do their best with it. I guess there may be problems that only a trained eye could see, but in such cases I wish the quotes would give the reason why a measure is recommended. I don’t suppose Hermès will be too happy about follow-up questions?

And yes, that was quite a scary SA ... She also took it for Togo, and claimed that the measurements and dustbag were all wrong, too. I guess she must have been new on the job, but still. In the end, though, a more senior SA stepped in to say that she didn’t see anything immediately wrong with the bag.

I am well aware of the slouchy-Birkin thread, and certainly will introduce mine to its peers as soon as it gets back!
 
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