We probably had the same SA. I’ve spoken to a few SAs when I recently went in to get matched with someone else and they’re all very sweet people so I don’t think you can go wrong with any of them. I’ve spoken with the AM and she said the new SA we work with will already have our wishlist and they’ll notify us when it comes in. Not sure if she meant just regular items/non-QB items or including QB items, but I plan on discussing about it again with my new SA. Hopefully this helps & good luck!
Hermès Palo Alto
- Thread starter MSimis
- Start date
Stopped by the Palo Alto store this afternoon. If you want a Garden Party, there was one, no Picotin, no Evelyne. Some SLGs but, nothing I wanted to take home with me.
Went into Palo Alto today (Saturday). It seems like things have changed? No security standing outside. No roped line at all. You can just walk right in. When I did go inside it was more crowded than I would have preferred. Not enough SA’s vs people. I had to wait for my SA (I didn’t mind) but I did notice this experience is different. I made an appt but it didn’t matter as my SA had to finish up helping someone. People can just walk in now without an appt. Is this a new thing now?
It was like that as well when I went there last month (people just walk in, but there was security inside).
It was like that pre-pandemic (security inside). Weekends are always busy and it's Lunar New Year tomorrow so I'm sure that had something to do with it too.
I think I’m on the same boat. I have spent about 10K with her the past year on non bag purchases. It’s such a bummer she left without saying anything. The whole building a relationship with your SA thing again sounds too troublesome to me. Now I kind of don’t want to go shopping there anymore
Get in touch with the store - They will definitely assign you a new SA and honor your spend thus far. When working relationships are ended suddenly, there's not always business rules allowance or desire to let sales people to communicate out to their clients. There are plenty of examples where allowing that has gone very sideways for companies and ladders up to why that is generally not allowed.I think I’m on the same boat. I have spent about 10K with her the past year on non bag purchases. It’s such a bummer she left without saying anything. The whole building a relationship with your SA thing again sounds too troublesome to me. Now I kind of don’t want to go shopping there anymore
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I totally felt the same way and taking some time away from shopping. I started shopping with someone new who is super sweet, but still feeling discouraged to shop. Definitely take some time away to decide whether you want to continue or not! The SAs will always be there.I think I’m on the same boat. I have spent about 10K with her the past year on non bag purchases. It’s such a bummer she left without saying anything. The whole building a relationship with your SA thing again sounds too troublesome to me. Now I kind of don’t want to go shopping there anymore
I’ve never paid for shipping at this store! I ship the majority of my
purchases to my house or out of state and it’s never been an issue! I just pay in store and the SA inputs the address and they FedEx it off!
I ended up going in and experienced the same! For whatever reason I wasn't charged sales tax either... definitely going to do this going forward now.
Don’t get discouraged. There are plenty of good SAs. They will honor the past purchases that you made.I think I’m on the same boat. I have spent about 10K with her the past year on non bag purchases. It’s such a bummer she left without saying anything. The whole building a relationship with your SA thing again sounds too troublesome to me. Now I kind of don’t want to go shopping there anymore
Do you always make an appt or do you just drop in to browse?
Curious what folks do with the Palo Alto store to get better chances at finding things they want to buy. I text my SA photos from online that I"m interested in (and often these are not bags) such as a ring or a pair of shoes but they never have it in stock for me to try on. I don't want to drop in if there's nothing to look at but then I wonder if I should just show up and walk out empty handed could be better to have more facetime with my SA. Any suggestions?
Curious what folks do with the Palo Alto store to get better chances at finding things they want to buy. I text my SA photos from online that I"m interested in (and often these are not bags) such as a ring or a pair of shoes but they never have it in stock for me to try on. I don't want to drop in if there's nothing to look at but then I wonder if I should just show up and walk out empty handed could be better to have more facetime with my SA. Any suggestions?