wow thanks for taking so much effort to defend PA store. (btw I heard Hermes have specific team to supervise social media and they have team register as users to defend them whenever there are negative review , not saying you are the one, just share this general fact ). First, you got your c Stamp in 2020, not 2021- as I said I also got my wallet D stamp in 2021, and I don't have any issue with that. second, Pie simply IGNORED me for quite some months for LINDY26. Plus the other small issues for example over charging me stuff but when i found out, simply said " I will correct that" " You HAVE to bring it back to store to scan"- no apology, as if I was the troublemaker. You advise to return it back to her after I found out missing felt etc ; First of all, as I said , that visit in Feb that she sold me this 2018 bag was my VERY FIRST visit to palo alto store, and I found out something was wrong only in early March, also everyone here understand how important to "not offend" your SA of Herms, because there is no transparent when and how they would offer me a dream bag. I did gently reminded her in late March that that was a 2018 bag and she acted pretty roughly raised her voice that she didnt know how old that bag on the shelf, at that time I thought okay our relationship is young so I give some more months and then she ended up ignored my Lindy26. For your opinion that I shouldn't "feel urgent" need for a Lindy26 and shouldn't be" triggered " after frustrating relationship with bad SA, well, thank you for your advice and I wish you always have nice SA. - BTW, after I give up PA, I already found dream SA now I have BKC and other nice items. IN terms of J's reply about BKC in his email offering to send me a felt cloth instead of meeting in store to talk things through_ first, I did not even mention BKC in my first complaint email to him, maybe PA received too many complaint about manipulated to spend 40K+ non leather items without being offered a bag and he did not read my email carefully so he auto copy pasted that boiler paragraph, and he sent me the exact para in his following email. If you think that is transparent about the BKC policy in PA store that's your opinion.
So two things here: first I apologize that I mistyped, but I purchased my 2018-stamped Toolbox this March 2021, not 2020. And I'm absolutely not affiliated with Hermes.
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