Hermès New York City Stores

[acrowcounted]

I have a dilemma. I have been obsessed with getting a SO. I live in Chciago and had a great SA. However she has changed since COVID. She is not interested in selling me anything. She never reaches out and when I am in the store never shows me anything and just tells me to buy things on line. She keeps telling me to text her that I want an SO which I have done at least three times. My fiends are having the same experience. I was at the Madison store a few weeks ago and found an amazing sales person. I bought a 24/24 and shoes from her since (happened to be in NY twice). Here is the drum roll question: chicago is opening a new store and I have an appointment in October. Should I keep buying in chicago or continue shopping at Madison? I was ready to give up on chicago completely but then this appointment came up. It is not an SO appointment so who knows if I will be offered an unwanted tie and a worn pair of shoes or a mini k in pink (another dream of mine). On the other hand, I anm getting this traction with the New SA annd have a really good feeling about this relationship. Any words of wisdom would be appreciated.

Stick with Chicago until at least through the reopening and then decide from there based on what happens during your October appointment. Honestly, I think you may have sunk your Chicago relationship by making those purchases in NYC but you might as well make sure and make your final decision easier. It’s also way better these days to shop in a city that you can go to frequently as remote shoppers are being more and more put to the back of the line by the company as a whole. Also I personally think it’s weird and off putting to continually request a SO, which imo and the opinion of many SAs is supposed to be more of a surprise “gift” opportunity bestowed by a happy SA onto a favored client, but other folks disagree (even those folks would probably say asking once is “okay” but repeatedly…). Your SA may feel cornered and pressured and has thus backed off from you.

 

[Yodabest]

Perhaps the fact that the store was closing in 15 min may have entered into this.

yup. I went in looking like a scrub coming from a doctor appt and had my husband and kid with me. It was my first time at the store but middle of the afternoon, not right before closing. I initiated the conversation with an sa and was offered a picotin which I did not buy.

 

[OnlyModa]

Stick with Chicago until at least through the reopening and then decide from there based on what happens during your October appointment. Honestly, I think you may have sunk your Chicago relationship by making those purchases in NYC but you might as well make sure and make your final decision easier. It’s also way better these days to shop in a city that you can go to frequently as remote shoppers are being more and more put to the back of the line by the company as a whole. Also I personally think it’s weird and off putting to continually request a SO, which imo and the opinion of many SAs is supposed to be more of a surprise “gift” opportunity bestowed by a happy SA onto a favored client, but other folks disagree (even those folks would probably say asking once is “okay” but repeatedly…). Your SA may feel cornered and pressured and has thus backed off from you.

Thank you for your thoughts. I do not think she can be turned off by other purchases. She has not offered me a single bag of any kind in about five years and always tells me to shop on line instead of with her. I have given her my wish list several times (per her own request, she told me to text it) however my wish list section of my profile is blank. My new NY SA told me. I did not even know I had a profile.
I go to NYC all the time so this would be an in person relationship.
I would have normally stuck though the new appointment without seeking advice but I have a very round birthday coming up and I know my DH engaged with the NYC SM to do some SO major for me and I have a feeling they are working on something- my SA started to say something about how on the fall I will… and then bit her tongue.
As for asking for a SO, i’m the person who feels that if you do not ask, you do not get. She’s not offering me anything already and if I tell her what I want, and she’s now turned off and not offering me anything, I am exactly where I started. I also was completely clueless up until this week about pre-spend, etc. I just went and shopped, whenever I felt like it wherever I felt like it. It’s obvious that I never built up my pre spend with her, but not for the lack of trying. If she regularly gave me what I wanted, which were basic store shelf items, I would not have had a need to shop on line and other stores.
I have been consuming this thread and the one about maintaining relationships for hours this week and now realize how naive I was about the process

 

[acrowcounted]

Thank you for your thoughts. I do not think she can be turned off by other purchases. She has not offered me a single bag of any kind in about five years and always tells me to shop on line instead of with her. I have given her my wish list several times (per her own request, she told me to text it) however my wish list section of my profile is blank. My new NY SA told me. I did not even know I had a profile.
I go to NYC all the time so this would be an in person relationship.
I would have normally stuck though the new appointment without seeking advice but I have a very round birthday coming up and I know my DH engaged with the NYC SM to do some SO major for me and I have a feeling they are working on something- my SA started to say something about how on the fall I will… and then bit her tongue.
As for asking for a SO, i’m the person who feels that if you do not ask, you do not get. She’s not offering me anything already and if I tell her what I want, and she’s now turned off and not offering me anything, I am exactly where I started. I also was completely clueless up until this week about pre-spend, etc. I just went and shopped, whenever I felt like it wherever I felt like it. It’s obvious that I never built up my pre spend with her, but not for the lack of trying. If she regularly gave me what I wanted, which were basic store shelf items, I would not have had a need to shop on line and other stores.
I have been consuming this thread and the one about maintaining relationships for hours this week and now realize how naive I was about the process

Sounds like your mind is made up to move to Madison. Good luck and I hope the birthday surprise pans out for you!

 

[Love Of My Life]

Yep, if this continues I will switch SAs or stores. She will say something is on the way for me to try on, since that store has low inventory in shoes and RTW, and then never follow up/respond to texts. I am literally trying to go in and spend money and give them commission, and they can't even let me know whether something is in so I can schedule a buying appointment. It's ok if they are busy and forget things sometimes, but ghosting is unacceptable imo.

I would like to think that your SA is not "ghosting you".. It's not a pleasant feeling to have nor to think
an SA would be unprofessional enough to create this feeling.
I know many SA's don't read their texts the moment they receive them & they don't always answer
if inventory isn't available.
Why not be spontaneous & pop in & see what the "mood" is like & perhaps continue from there.
Shopping should be pleasurable in spite of the limited inventory your H store has.
At the end of the day, you are the client so unless there are extenuating shopping circumstances,
maybe a brief time out is in order with this SA..

 

[OnlyModa]

Sounds like your mind is made up to move to Madison. Good luck and I hope the birthday surprise pans out for you!

One minute it’s made up one way and the next minute it’s made up another way. thank you for sticking with me through my mood swings
What about this: continue buying in Chicago, but use my husbands profile. My chicago sales person will obviously know it’s me, but Madison won’t see it. Continue to do develop relationship with Madison. See what I am offered in October and by which store.

 

[acrowcounted]

One minute it’s made up one way and the next minute it’s made up another way. thank you for sticking with me through my mood swings
What about this: continue buying in Chicago, but use my husbands profile. My chicago sales person will obviously know it’s me, but Madison won’t see it. Continue to do develop relationship with Madison. See what I am offered in October and by which store.

The manager of the store will likely only offer to profiles with history. Your Chicago SA will see right through this swap, see your NYC purchases and not be happy. If she hasn’t gotten you a bag offer in five years, this behavior will only put her off further. You should really pick one or the other and move forward with blinders on, imo, or risk souring both relationships. The thing to have done would be to have made the new NYC profile under your husband but it’s too late for that. (Unless you already had two profiles in Chicago with no offers over five years?! If so, yikes, just drop that store.)

 

[GabrielleS]

One minute it’s made up one way and the next minute it’s made up another way. thank you for sticking with me through my mood swings
What about this: continue buying in Chicago, but use my husbands profile. My chicago sales person will obviously know it’s me, but Madison won’t see it. Continue to do develop relationship with Madison. See what I am offered in October and by which store.

This will depend on how your profiles are set up. They can be linked by home address or relationship. The quota in some countries is by household.

 

[OnlyModa]

The manager of the store will likely only offer to profiles with history. Your Chicago SA will see right through this swap, see your NYC purchases and not be happy. If she hasn’t gotten you a bag offer in five years, this behavior will only put her off further. You should really pick one or the other and move forward with blinders on, imo, or risk souring both relationships. The thing to have done would be to have made the new NYC profile under your husband but it’s too late for that. (Unless you already had two profiles in Chicago with no offers over five years?! If so, yikes, just drop that store.)

I wish I thought of buying under his name in NT. The reason why I got the 24/24 offer was because I had my profile though and she was very open that she looked it up

 

[acrowcounted]

I wish I thought of buying under his name in NT. The reason why I got the 24/24 offer was because I had my profile though and she was very open that she looked it up

Your profile in Chicago did nothing to directly help a bag offer in NYC other than perhaps she saw you as a client she wanted to “steal” from another store. Bags are used as “bait” to get customers to spend. Stores (in the US) do not care about “brand loyalty” only “store loyalty” as they are all in direct competition with all other US stores. She likely saw you as a client she wanted to have because you shop for years and (as far as she could see based on your profile) don’t care that you aren’t offered bags. Not sure if this is good (she wants your business) or bad (she’s thinks you don’t need bags).

 

[OnlyModa]

Your profile in Chicago did nothing to directly help a bag offer in NYC other than perhaps she saw you as a client she wanted to “steal” from another store. Bags are used as “bait” to get customers to spend. Stores (in the US) do not care about “brand loyalty” only “store loyalty” as they are all in direct competition with all other US stores. She likely saw you as a client she wanted to have because you shop for years and (as far as she could see based on your profile) don’t care that you aren’t offered bags. Not sure if this is good (she wants your business) or bad (she’s thinks you don’t need bags).

I did not think it was that deep. All I thought was that finally there was an H experience in a U.S store where I felt like a customer, not a beggar. I shopped in NY twice already and both times it was about me not her. But again, it sounds like I have been naive for years.

 

[showgratitude]

I have a dilemma. I have been obsessed with getting a SO. I live in Chciago and had a great SA. However she has changed since COVID. She is not interested in selling me anything. She never reaches out and when I am in the store never shows me anything and just tells me to buy things on line. She keeps telling me to text her that I want an SO which I have done at least three times. My fiends are having the same experience. I was at the Madison store a few weeks ago and found an amazing sales person. I bought a 24/24 and shoes from her since (happened to be in NY twice). Here is the drum roll question: chicago is opening a new store and I have an appointment in October. Should I keep buying in chicago or continue shopping at Madison? I was ready to give up on chicago completely but then this appointment came up. It is not an SO appointment so who knows if I will be offered an unwanted tie and a worn pair of shoes or a mini k in pink (another dream of mine). On the other hand, I anm getting this traction with the New SA annd have a really good feeling about this relationship. Any words of wisdom would be appreciated.

If you you found an "amazing" SA in NY, stick with him/her. Why venture into the unknown when you already have something good going? What if at the opening of the new store in Chicago you find out that your new SA is actually your former SA that is "not interested in selling you anything"?

 

[OnlyModa]

If you you found an "amazing" SA in NY, stick with her. Why venture into the unknown when you already have something good going? What if at the opening of the new store in Chicago you find out that your new SA is actually your former SA that is "not interested in selling you anything"?

It is my old SA. They were remodeling the store and were in a temp space. She said there would be a good selection on opening day. I thought I should pre spend to make my offer better

 

[showgratitude]

It is my old SA. They were remodeling the store and were in a temp space. She said there would be a good selection on opening day. I thought I should pre spend to make my offer better

Do as you please. But if I was in your shoes, I'd stick with my new and amazing SA in NY.
She already gave you a bag and shoe offers. And your old SA already showed you too what she does to customers she is really not interested in helping.

 

[sealion92]

One minute it’s made up one way and the next minute it’s made up another way. thank you for sticking with me through my mood swings
What about this: continue buying in Chicago, but use my husbands profile. My chicago sales person will obviously know it’s me, but Madison won’t see it. Continue to do develop relationship with Madison. See what I am offered in October and by which store.

I am appalled by how your usual SA is treating you - she lied about making a wishlist and has not given you a single bag in FIVE years?! I got a non quota bag after one pair of shoes and a scarf...
Also WHY would she not be interested in helping you? That's the weird part.