A year!? Looks like I won't get my blanket till next winter then was hoping i could get mine for the snowy season! Thanks for the info!
Hermes in Vancouver, B.C.
- Thread starter Michaela
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For herbags, it depends on the colour you want. My SA showed me a grey and a hot pink. Picotin 18 is very popular and not as easy to get. Inventory overall seems very low but unfortunately that's my only option until I can travel again. I have yet to inquire about the B/K/C since I'm not quite ready yet.
I know! I asked whether it's because these home items are not popular so Vancouver doesn't stock them? And she said no, they are very popular but France shut down for a period due to Covid so everything takes that much longer to reach our store.
I wanted to order pillows but my SA told me that they're already at -8 inventory meaning that there's not even enough inventory for all the deposits taken. She couldn't take my deposit. Also, has anyone had experience with the st louis collection?
Can comment on St. Louis that the timeframe I was told now was around 6+ months, I had previously ordered wine glasses and those took about 3.5 months so not too bad
I received a call that my tea cups I ordered in September have arrived in store today! Maybe yours might be coming soon
I ended up picking up another blanket from the new season and applied my deposit towards it.
Hi everyone, I am fairly new to the Hermes journey, and was hoping to get some of your advice. So I started shopping at Hermes last year in March/April and got assigned to an SA when I called the store to book an appointment. Last year, I shopped with her and came in around every other month or so.. i spent about 7k on items I wanted like shoes, silk scarves, ties, gifts etc. in small increments last year. I would email her and she would call me to book in an appointment very quickly, and help me find items I was looking for if I emailed about it before coming to the store. Since December, i'm so disappointed because I emailed her as I wanted to buy gifts for Christmas and she replied saying she would call me to book an appointment. She never called. So I called the store as I was shopping pretty last minute for a few items, and wanted to see if I can just pop in with anyone or if she is working and is available. They told me on the phone just to come in and that she is working that day and will call me back. No call back. I just came in and a different SA helped me that day, I only bought a few small items like perfumes and silks for gifts for my family with her. So after that I emailed my SA saying I never received her call but came in and someone else helped me buy some small items as I was in a rush before Christmas. I asked her to let me know when the Kelly belt in black/gold and loafers would be in in the size I needed and she said she follow up with me. No update on that yet. Now I have an event coming up and needed to buy gifts again, so I emailed her for an appointment. Again, she said she would call me and never did. I'm honestly just getting so frustrated... do I change my SA? I really am starting not to like how she treats me as a customer. Even last year when i would visit there was not one time that she was on time for my appointment.
Sorry for the lengthy message but if anyone has advice for me, I would really appreciate it. Thank you.
Sorry for the lengthy message but if anyone has advice for me, I would really appreciate it. Thank you.
Sorry that you are going through this. From what I learn, the store is no longer taking appointment. I am sure some SAs may still offer "appointments" to their clients but the store policy is now "first-come-first-serve".
The store is also EXTREMELY busy when I went in and I wonder if it's the reason why your SA is not responsive. You have spent a fair amount of money with the same SA and perhaps you may want to see her one last time in person before you decide if you want to find a new SA. I suggest you call and find out when your SA will be in the store and be expected to line up to see her.
Sorry that I couldn't be of much help but I think the store is very very busy which may affect how responsive SA is.
Do you know if that is new policy started in the new year? I was still able to get appt back in December.
As far as I know, they are still taking appointments as I just made one a couple of days ago with my SA.
I was at the store this week and while I was in line, I heard people telling the store rep that they have an appointment. Store rep then explained that it's now first come first serve and asked people to line up. But I did see SA coming over to the people in line and took them into the store. So my guess is they recently started this policy and it's not strictly enforced yet. Some SA still takes appointment or at least have a scheduled time with the client.
I understand your frustration but I wouldn’t take it personally to be honest. Last year, my SA was never on time either but I saw that she was always helping other customers. It could be that her previous customer was late or she had to take a walk-in. Your SA knows you are waiting and I am sure that’s appreciated by her.
As for changing SA, I agree with other poster - meet with your SA one last time and decide. The store was very busy in December and SAs were extremely stressed because of the delayed shipment, low stocklist and at the same time, satisfying their customer’s demands. The store is even busier now with reduced staff and crowd control.