Hermes in Vancouver, B.C.

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#830
m_1130 said:
Sorry for this long post. I went in the Hermes store a couple of months back trying to see if they have a Herbag in stock. I also wanted to look at SLGs. I’ve never bought anything from Hermes. I lined up and got in a few mins. I was told to sit and wait and an SA will come find me to assist me. I was with another customer waiting. An SA came up and talked to the other girl asking if she’s been helped. The girl said she was waiting on a specific SA. So I looked at the SA and was waiting for her to ask me the same question, but she didn’t even look my way and just left. Another SA did the exact same thing — she only talked to the girl beside me, ignored me and left. I was going to say something but I was intimidated that there might be some customer hierarchy I didn’t know about. Then the girl beside me met her SA shortly after.

45mins pass by and I see new customers being helped who all came after me in the line. I thought these people must have had an appointment.

Then the SA who I spoke with at the door who told me to sit and wait eventually found me and apologized saying it was a misunderstanding and that I should’ve been helped right away. She was nice; But I’ve been sitting there in a visible spot and nobody bothered. The seating area was visible from the first floor and the second floor so I don’t understand why I was missed! All the other SAs who were helping other customers walked past me, made eye contact, but didn’t even try to get me helped. I felt terrible!!

She assigned me to an SA and I asked about Herbags. She said they didn’t have any in stock. But for the life of me, I can see there was a Herbag backpack and a big Herbag on display! I called her out and said “you have those?” But those were not the ones I was looking for anyway. I wanted the size 31. I was really thrown off that she would say they didn’t have them when I clearly have eyes and saw the display from the long time I was waiting there. Was she thinking I didn’t know what the Herbag looked like?

She gave me her contact to email her the specs of the Herbag I wanted. They said they will get some in October. So I just bought an SLG; and as I was leaving, I saw a sign that says: weekdays customers can make appointments and weekends are all first come first serve walk ins. It was a Saturday :-| I felt like a fool! I also never got a response back or anything to my email.

The experience was very unpleasant and intimidating. I felt bad afterwards. I felt mistreated in some way. It took me a couple of days to get over it. I’ve shopped at other luxury brands and even though some customer experiences were not that great, this one was beyond terrible. Needless to say my H journey has ended even before it began. I felt heartbroken but Atleast my wallet won’t be LOL. Thanks for reading.
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This is really terrible. You have to decide whether getting this bag or any bag is worth the complete disrespect. I am an H fan but am too old to put up with this. I feel your anger. I’m glad you’ve let it go. Spending at this level should be pleasurable.
 
#831
May I ask how long was the wait from start to finish? I bought a small item in August 2020 and a CSGM scarf in Feb 2021 and didn’t make major purchases until September/ October 2021. When does the waiting period really begin? Is it with first purchase or when the pre-spend ratio is achieved? Thanks!
ally2225 said:
thank you :) Finally going next week to pick up my 2020 quota bag.

when is a good time to ask for the next wishlist bag?
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#832
Lawseenai said:
May I ask how long was the wait from start to finish? I bought a small item in August 2020 and a CSGM scarf in Feb 2021 and didn’t make major purchases until September/ October 2021. When does the waiting period really begin? Is it with first purchase or when the pre-spend ratio is achieved? Thanks!
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This is not my first quota bag so hard to explain the wait time. We are only allowed 1 bag a year, last bag was in last December.
Pre-spend starts when you first purchase the items and re-sets when the bag has been offered.
I hope this help :)
 
#833
Is the ratio 1:1 roughly for a quota bag these days? Or is it higher? I want to be patient but I also just wanna make sure I have completed the pre spend. Thanks!
ally2225 said:
This is not my first quota bag so hard to explain the wait time. We are only allowed 1 bag a year, last bag was in last December.
Pre-spend starts when you first purchase the items and re-sets when the bag has been offered.
I hope this help :)
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#840
Hey everyone,

Does anyone know the shipment situation in the store?

I have pre-ordered some tableware in September and my SA said its supposed to arrive within a month yet there still is nothing. Same with my blanket as well.

Just wondering anyone else is in the same waiting boat for all their pre-ordered home collection?
 
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