Hermes in Vancouver, B.C.

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#813
hpryohwa said:
Just wondering if any of the forum users here got the mini lindy from the website this afternoon... I saw 4 of them today: gold, etoupe, rose sakura and yellow. Spotted them around 1:10 pm PST but had to rush to a meeting! Of course, after my meeting, they're all gone LOL I'm just curious how much time you have when you spot these.
Click to expand...
Omg! Really? I was just on their website not too long ago and didnt notice it.
 
#814
m_1130 said:
Sorry for this long post. I went in the Hermes store a couple of months back trying to see if they have a Herbag in stock. I also wanted to look at SLGs. I’ve never bought anything from Hermes. I lined up and got in a few mins. I was told to sit and wait and an SA will come find me to assist me. I was with another customer waiting. An SA came up and talked to the other girl asking if she’s been helped. The girl said she was waiting on a specific SA. So I looked at the SA and was waiting for her to ask me the same question, but she didn’t even look my way and just left. Another SA did the exact same thing — she only talked to the girl beside me, ignored me and left. I was going to say something but I was intimidated that there might be some customer hierarchy I didn’t know about. Then the girl beside me met her SA shortly after.

45mins pass by and I see new customers being helped who all came after me in the line. I thought these people must have had an appointment.

Then the SA who I spoke with at the door who told me to sit and wait eventually found me and apologized saying it was a misunderstanding and that I should’ve been helped right away. She was nice; But I’ve been sitting there in a visible spot and nobody bothered. The seating area was visible from the first floor and the second floor so I don’t understand why I was missed! All the other SAs who were helping other customers walked past me, made eye contact, but didn’t even try to get me helped. I felt terrible!!

She assigned me to an SA and I asked about Herbags. She said they didn’t have any in stock. But for the life of me, I can see there was a Herbag backpack and a big Herbag on display! I called her out and said “you have those?” But those were not the ones I was looking for anyway. I wanted the size 31. I was really thrown off that she would say they didn’t have them when I clearly have eyes and saw the display from the long time I was waiting there. Was she thinking I didn’t know what the Herbag looked like?

She gave me her contact to email her the specs of the Herbag I wanted. They said they will get some in October. So I just bought an SLG; and as I was leaving, I saw a sign that says: weekdays customers can make appointments and weekends are all first come first serve walk ins. It was a Saturday :-| I felt like a fool! I also never got a response back or anything to my email.

The experience was very unpleasant and intimidating. I felt bad afterwards. I felt mistreated in some way. It took me a couple of days to get over it. I’ve shopped at other luxury brands and even though some customer experiences were not that great, this one was beyond terrible. Needless to say my H journey has ended even before it began. I felt heartbroken but Atleast my wallet won’t be LOL. Thanks for reading.
Click to expand...
If you wish I am also happy to share with you the details of my SA she is great. Don’t give up.
 
#821
Cams said:
If you wish I am also happy to share with you the details of my SA she is great. Don’t give up.
Click to expand...
Hello, do you mind sharing your SA contact with me? The SA I am working with won’t even offer me any non quota bags :( it’s been 3 months and I’m still waiting for a herbag, picotin 18, and lindy 26… at this point I’m willing to consider any specs :(
 
#822
jojoannaaa said:
Hello, do you mind sharing your SA contact with me? The SA I am working with won’t even offer me any non quota bags :sad: it’s been 3 months and I’m still waiting for a herbag, picotin 18, and lindy 26… at this point I’m willing to consider any specs :sad:
Click to expand...
I don’t think three months is a very long wait to be honest. You may want to reconsider a switch.
 
  • Like
Reactions: elle woods, Meowwu and grismouette
#824
jojoannaaa said:
Hello, do you mind sharing your SA contact with me? The SA I am working with won’t even offer me any non quota bags :sad: it’s been 3 months and I’m still waiting for a herbag, picotin 18, and lindy 26… at this point I’m willing to consider any specs :sad:
Click to expand...
Hi Jojoana I am so sorry to hear, last I spoke to her she told me she doesn’t want me to share her contact anymore I am so so sorry. but i am on the same boat also no bags have been offered I guess we all just have to be patient have you told her want your wish list is??. I am only hoping for one maybe next year. If. I wish I could share I got into trouble for sharing. That’s why hope you understand.
 
  • Sad
  • Like
Reactions: jojoannaaa and Vivien Lee
You must log in or register to reply here.
Top