Hermes.com ISSUES & SOLUTIONS

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#3,320
Please keep your mind and posts on the topic of this thread - hermes.com only.

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#5,491
Woohoo! After multiple times trying to order Budy Charm this morning. I was able to get it.

First try, I had to add to cart, no Apply Pay showing, had to sign into account from the beginning, add my credit card info (not sure why it wasn't automatically coming up once I was logged in), once I hit place order the item was no longer available. Feeling of devastation! Second try 20mins later, I was able to add to cart and my info was coming up so I didn't have to re-enter my cc info. Once again, it was no longer available. Again, feeling of defeat since I was able to add to cart again. Third time was the charm, Apple Pay was available this time, I clicked on Apple Pay and it went all the way through. Finally! So ecstatic!!

BudyOrder2022-10-05 at 7.02.17 AM.png
 
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#5,494
Fixxi said:
After multiple tries of "Oops! Selected object is not available" message, it actually went through :shocked:

Please send me good energy the order status changes from "In Review" to "Shipped"!

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Sending positive vibes your way! Waiting for the shipment confirmation is torture lol. I placed an order earlier in the week and it felt like forever to get the shipment email but finally did. I hope yours comes soon!!
 
#5,497
So. (I have to take a deep breath here as I'm kinda excited.....tentatively so)

There was a nice bag drop today.

I might have actually accomplished a thing.

Added to cart then during checkout it said it was out of stock, so I deleted it then added it back in. Then checked out. Payment went through. Interestingly, as I was checking out it asked me for my email and password again, even though I was already logged into my account and had other items in the cart. Perhaps a new verification method to get around the bots?

In any case, I got an order confirmation that it was "being reviewed".

If this actually happened I'll be beside myself. I wanted one of these bags since they first came out and I've NEVER seen one in this leather before. Holy crap.
 
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#5,498
WingNut said:
So. (I have to take a deep breath here as I'm kinda excited.....tentatively so)

There was a nice bag drop today.

I might have actually accomplished a thing.

Added to cart then during checkout it said it was out of stock, so I deleted it then added it back in. Then checked out. Payment went through. Interestingly, as I was checking out it asked me for my email and password again, even though I was already logged into my account and had other items in the cart. Perhaps a new verification method to get around the bots?

In any case, I got an order confirmation that it was "being reviewed".

If this actually happened I'll be beside myself. I wanted one of these bags since they first came out and I've NEVER seen one in this leather before. Holy crap.
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Hi! I had been wanting a Picotin and was hoping for Etoupe or Grey and interestingly this morning, I saw a bunch of them. I purchased the Grey and it says the same message as yours. Hoping it goes through!

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#5,502
Oh my Goodness, I didn’t even know how this could happen. Context: I’d been wanting a Picotin and tried asking from 3 boutiques earlier last week but to no avail. Today, I was just stupidly lying in bed checking their site through my phone when I saw the Picotins available in two colors. Thought I was slow since I took about 5 secs to decide which color I would like to try my luck today.

I was able to add the bag to cart for the first time and for that I was excited enough. Then it went through and through until when I completed my payment it said “the item in your cart is no longer available”, but I insisted on confirming payment again and finally, it did go through!!!

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#5,503
dearbag said:
Oh my Goodness, I didn’t even know how this could happen. Context: I’d been wanting a Picotin and tried asking from 3 boutiques earlier last week but to no avail. Today, I was just stupidly lying in bed checking their site through my phone when I saw the Picotins available in two colors. Thought I was slow since I took about 5 secs to decide which color I would like to try my luck today.

I was able to add the bag to cart for the first time and for that I was excited enough. Then it went through and through until when I completed my payment it said the item in your cart is no longer available, but I insisted on confirming payment again and finally, it did go through!!!

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That's what happened with me as well. The tides might be turning for us! Congratulations!
 
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#5,505
dearbag said:
Oh my Goodness, I didn’t even know how this could happen. Context: I’d been wanting a Picotin and tried asking from 3 boutiques earlier last week but to no avail. Today, I was just stupidly lying in bed checking their site through my phone when I saw the Picotins available in two colors. Thought I was slow since I took about 5 secs to decide which color I would like to try my luck today.

I was able to add the bag to cart for the first time and for that I was excited enough. Then it went through and through until when I completed my payment it said “the item in your cart is no longer available”, but I insisted on confirming payment again and finally, it did go through!!!

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Congratulations! I know that feeling of elation when the order goes through. I got the same Picotin just in the 22 size online last week. It arrived the other day. It's beautiful...
 
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