Hermes.com ISSUES & SOLUTIONS

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#3,320
Please keep your mind and posts on the topic of this thread - hermes.com only.

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#4,381
achan331 said:
just add my 2cents on the searching feature - if you search for the common names like Evelyn, Pico, Rodeo it will redirect you to the category pages which making search even more challenging.
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It'll only return back to the general 'Bags & Clutches' page if they currently don't have any in stock. I've done it for evelyne, picotin, herbag, lindy, rodeo...all worked since they don't have many items with similar names. But if you search for kelly and constance you'll get a bunch of random results. If you want to go after the to-go wallet, type in 'to-go' in the search bar. I was able to snatch a kelly to-go wallet that way.
 
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#4,390
MartinaHK said:
I just called Hermes and they told me that since FedEx provided an image of a signature and the correct address, they cannot open an investigation. This is horrible!

Be aware that if a driver fakes a signature, there will be no responsibility and you cannot do anything.
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This happened to me as well. Since then I select the option of having online purchases sent to the boutique for pick up.
 
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