Hermes.com ISSUES & SOLUTIONS

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#3,320
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#4,367
lux2022 said:
Thanks for letting me know! I ordered the herbag 31 and the orange box was inside wrapped with white protective packaging material as well. However, the brown box outside was all sealed with tape expect for one of the top side- it looked like it was cut (all other corners were sealed). So I was just curious as to what may have happened during transit and worried that it may have been opened. Not sure if anyone had issues with damaged packages during shipment.

Many Thanks for the feedback!!
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I received my Evelyne 29 last week on April 30th and it only came with white wrapping paper and then the orange box immediately underneath. There was some damage on the shipping box itself but otherwise, the orange box was not damaged in transit at all.
 

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#4,371
hermesaffection said:
I was able to add Verrou 21 in Bleu Indigo on Sat. It was available for some time.. I had to enter credit card info manually and was still able to get it.
Verrou is one of the easier bags to get online maybe?
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You’re probably right. The mini roulis which also dropped at the same time was not addable. Seems if “mini” is not in the name, it’s easier to get online.
 
#4,374
Littlesheep99 said:
Have anyone seen the bag drop today? It was jump from 17 to 40 bags around 11.45 am. Lots of picotin with neutral colors but nothing can be added to cart..
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Individual bag pages always get updated way before the full 'Bags & Clutches' page. If you see they updated the 'Bags & Clutches' at 11:45 am, chances are, people already bought them at around 11:30 am through the individual links that showed up when you do the product search.
 
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#4,376
waterlily112 said:
Individual bag pages always get updated way before the full 'Bags & Clutches' page. If you see they updated the 'Bags & Clutches' at 11:45 am, chances are, people already bought them at around 11:30 am through the individual links that showed up when you do the product search.
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Can you clarify what you mean by "individual bag pages"? Is it the actual product page or just the search page for a specific item?
 
#4,377
waterlily112 said:
Individual bag pages always get updated way before the full 'Bags & Clutches' page. If you see they updated the 'Bags & Clutches' at 11:45 am, chances are, people already bought them at around 11:30 am through the individual links that showed up when you do the product search.
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you mean searching by the item’s URL link
1 by 1? Thank you for the intel.
 
#4,378
excalibur said:
you mean searching by the item’s URL link
1 by 1? Thank you for the intel.
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I meant for example, type in 'picotin' in the search bar and see if the page returns with any clickable links to the picotins, each color has an unique URL that once sold out became inactive so no point in saving that product page's URL for the next day where we can simply hit refresh & pray to H fairies to see if new color combo will pop up, it no longer work. Hermes been doing some minor changes to their website to combat bots but just made it more difficult for real customers to purchase goods tbh...
 
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#4,379
waterlily112 said:
I meant for example, type in 'picotin' in the search bar and see if the page returns with any clickable links to the picotins, each color has an unique URL that once sold out became inactive so no point in saving that product page's URL for the next day where we can simply hit refresh & pray to H fairies to see if new color combo will pop up, it no longer work. Hermes been doing some minor changes to their website to combat bots but just made it more difficult for real customers to purchase goods tbh...
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thank you for the info,
Yes I notice H made small changes, so let’s hope it will work 100% against bots.
 
#4,380
waterlily112 said:
I meant for example, type in 'picotin' in the search bar and see if the page returns with any clickable links to the picotins, each color has an unique URL that once sold out became inactive so no point in saving that product page's URL for the next day where we can simply hit refresh & pray to H fairies to see if new color combo will pop up, it no longer work. Hermes been doing some minor changes to their website to combat bots but just made it more difficult for real customers to purchase goods tbh...
Click to expand...

just add my 2cents on the searching feature - if you search for the common names like Evelyn, Pico, Rodeo it will redirect you to the category pages which making search even more challenging.
 
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