Hermes.com ISSUES & SOLUTIONS

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#3,320
Please keep your mind and posts on the topic of this thread - hermes.com only.

Please use the ignore function if a member's posts grate on you, or report if they offend which breaks our rules. You do not have to deal with rude or inflammatory comments yourself.

No buying, selling or soliciting is allowed on the forum

TPF welcomes members from all over the world, some of those are fashion and media professionals but they are NOT permitted to use tPF to promote their businesses, services or products within their posts. Use sigs only.

Please post web finds (including h.com's) here: Post Ebay/Web Hermes Finds

Happy online shopping
 
  • Like
  • Thanks
Reactions: Crapples, xspark, RaspberryJam and 9 others
#3,346
JewelryLover101 said:
I personally am not sure about that. In the time I have been checking, I have not seen any new updates on the weekends (on the US site). I get the sense that their distribution center operates M-F, but I don't know that for sure.
Click to expand...
I think I agree with you. Hermes is not that desperate to be operating on a weekend. Maybe I’m wrong, however, I personally never saw any action on the web on a weekend.
 
#3,347
corgimom11 said:
Until recently, this thread was a way to talk about best practices of ordering on the website, order experiences or issues, etc.

Lately, the advice being given is how to manipulate website URLs while use automated refreshing techniques and other applications to get ahead of others and before it formally appears on the website for purchase.

The number of questions this thread is seeing about forwarding services to purchase on a website not local to your geographic locale has skyrocketed as well.

Just saying that type of advice is not in the spirit of how the brand wants their clients to shop on the website. Just purely my opinion.
Click to expand...

I agree with all you note! :flowers: And all the constant and increasing requests for, and info circulating on various threads regarding how to work the system...just feels the antithesis of luxury shopping to me. Just my opinion, of course. :flowers:
 
  • Like
  • Love
Reactions: simurgh, lulilu, DME and 10 others
#3,350
How would you know if the bag is available without clicking on “add to cart”? How would you know if it’s newly added? For example, they have a Kelly on the web right now but it’s not available and you would only know by clicking on the “add to cart button” thanks
 
#3,351
pursenata said:
How would you know if the bag is available without clicking on “add to cart”? How would you know if it’s newly added? For example, they have a Kelly on the web right now but it’s not available and you would only know by clicking on the “add to cart button” thanks
Click to expand...
Not sure I understand your question but if I’m looking for an item on H.com, I’m aware of what is currently available vs an hour (or whenever I refresh) later when I refresh and I see an item that shows up now. :shrugs:
 
#3,352
Book Worm said:
Not sure I understand your question but if I’m looking for an item on H.com, I’m aware of what is currently available vs an hour (or whenever I refresh) later when I refresh and I see an item that shows up now. :shrugs:
Click to expand...
Yes, you would see a new item in a different color but what if they restocked the item in the same color ( like the Kelly that’s currently there) you would still see the same bag as before. Hence, you wouldn’t know if this is the old bag or a new one. I’m just trying to understand how would I know if the pink Kelly got restocked or not.
 
#3,353
pursenata said:
Yes, you would see a new item in a different color but what if they restocked the item in the same color ( like the Kelly that’s currently there) you would still see the same bag as before. Hence, you wouldn’t know if this is the old bag or a new one. I’m just trying to understand how would I know if the pink Kelly got restocked or not.
Click to expand...
Oh I c wot you mean now.
That’s a great question that I don’t know the answer to. Perhaps someone who has more experience here, will chime in.
 
  • Like
Reactions: pursenata
#3,354
pursenata said:
How would you know if the bag is available without clicking on “add to cart”? How would you know if it’s newly added? For example, they have a Kelly on the web right now but it’s not available and you would only know by clicking on the “add to cart button” thanks
Click to expand...
They dont tend to add a bag, have it sell out and then immediately restock the exact same one the same day or next day. Usually when you see a sought after item still on the site it’s because H hasn’t removed it yet and it’s actually not available. After spending some time on the site you’ll notice the pattern.
 
  • Like
Reactions: carlak, pursenata and mocktail
#3,355
TraceySH said:
Literally I just started using my Visa for everything and it worked. But before that, yeah, same. Different email address etc. No clue why a company that seems so sophisticated in so many areas can't figure out the payment system!!
Click to expand...

So you're basically creating a completely new profile? Because if I login into my profile with my email I see a lot of rejected orders (even though I'm already their client and succesfully purchased with them both online and in boutique). Or are you just giving a different email on the phone so they'll send a link there, and paying through that link won't be rejected. I'm a bit confused, if I give them a different email how will they know my details for shipping? Gosh it's so frustrating, their customer care are of no help either.
 
#3,357
lastnametea said:
Does anyone know how long blocks last on the website? I've been blocked all morning. It's been an hour,? Maybe two?
Click to expand...
For me, it range from 5 mins to about 1-2 hours. My temporary work around was if I'm browsing on wifi and then got blocked, I turn off my wifi and browse using my cellular data. It always work with me. Sometimes using a new browser or incognito mode also works.
 
  • Thanks
Reactions: lastnametea
You must log in or register to reply here.
Top