MadMadCat, of course it makes sense that someone interacting with clients should strive to appear pleasant. That goes for men and women. MrsO was referring to men telling women (not infrequently total strangers) to smile because, though the implication is usually tacit, women are more attractive and appealing when smiling, and being attractive and appealing to men is our, er, job. Now, you may indeed live in your own little world, which sounds rather nice, actually, but not just because you instructed an employee to stop scaring the customers!
Thanks Mindi and MrsO! My little world is not so bad. When I get out of it, the normal world looks pretty scary...
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