gk, it's crazy. I buy almost exclusively on-line and therefore have a lot of returns (can't be helped). I take my part in this seriously--I return promptly, make sure the items are pristine and well-packed, and keep copies of invoices and shipping labels. . . . But I don't expect to find myself spending an entire HOUR explaining BG's policies to BG's employees. Argh.
Hermes Cafe Bon Temps~Good Times Cafe
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I hope you are right about returns at lord and Taylor gracekelly because I just realized that the order I placed the other day is about to be delivered to my old address in another state. I updated my address but it didn't take and I didn't notice on my confirmation. I had to sheepishly let the new owners of the house know to just refuse it. [emoji849]
Yes, I use my NM too, and don't get charged sales tax either - maybe it's that last part that caused me to think I couldn't return to actual NM stores.
Thanks again - makes things a lot easier.
I know. I went thru hell 2 years ago with Bloomingdales. They gave me a gift card for a return instead of crediting it back to my Bloomies account. For months I had to re-explain every time I called what happened. They kept charging me interest and late fees too! Finally about 5 months into it, I was able to speak with a person in this country who took care of it. I refused to use my Bloomies charge card ever again and tore it up. Now I just use Visa/Amex. They made a big deal last year about changing their CC administrator because I was not the only person with issues, however, I still have not changed my mind and will not use their card. I still get the Loyalty points so who cares? BTW, Nordstom now gets my business for things I might have bought at Bloomies.
Mindi, I am willing to bet that you pack up the clothing much better than they do! Some things come from stores in a terrible state!
Funny - I would be one of those people! And just like you, I stopped using their card. In fact, I also had so many issues with their website generally that I stopped shopping there altogether.
You're not wrong, gk. I sometimes ADD packing material to better cushion the item(s) on their return trip. And I inevitably tape up the boxes better. I get that the warehouse wants to get lots of stuff out fast, but you're right, sometimes the packing is abysmal.
Every time I made an in-store purchase, the SA tried to get me to use the Bloomies and I would tell them why I didn't. They would always respond with the news about the new card administrator and admitted that the store had really suffered from bad PR because of the difficulties that customers had with their accounts. Tough! My DH said that if I ever purchased from B. again, I would need my head examined!
I like to think that the item might go to yet another person so why trash it? I tape up the boxes better too because I don't want to find out that it fell out lol! I can't get over that they use as little tape as possible. I also like to return ASAP and certainly before the bill is due. Who want to give over $$ for something you are not keeping?
I'm lucky--my husband likes to go to the sale---ties, sweaters, hats, gloves...plus the social aspects of meeting our friends every year at pre and post sale dinners.Thanks, Hermes24! I know there will be a lot of waiting on line both at the sale and at the boutique, but I've already been to Paris a few times so I don't have an agenda (spent my junior year in college in France - 6 weeks in Paris, the rest of the academic year in Caen. Though, it's a quite different experience as a poor college student. Maybe purer, in some respects.
Sorry about that. You did mention the trees. I did a paper on Van Gogh once and was fascinated by The Potato Eaters, poor Dutch rural folk whose faces looked amazingly like potatoes. I heard from a doc once that people's face either age into prunes (wrinklers) or potatoes (droopers).. YAY for potatoes!
I have a similarThanks, Hermes24! I know there will be a lot of waiting on line both at the sale and at the boutique, but I've already been to Paris a few times so I don't have an agenda (spent my junior year in college in France - 6 weeks in Paris, the rest of the academic year in Caen. Though, it's a quite different experience as a poor college student. Maybe purer, in some respects.
I saw the post, too, and could've lived without it. Too much information.
They are adaptive, aren't they? Seriously, that procedure definitely has its uses! I'm not complaining!
Isn't that the truth! It doesn't matter which store either. High end stores are just as bad. They put expensive items in bigger than necessary boxes with no padding so the box crushes in route and the item arrives wrinkled. Then when you want to return it to the store they don't like the wrinkles. Next time I'm bringing the box in with the return.7