I just spent over an hour on the phone with various clueless reps of Bergdorf Goodman (I know!) trying to receive a refund for an on-line purchase I returned a month ago using BG's own pre-paid return label. Which, tracking proved, had been entered into FedEx's system as I claimed, at the end of last month. The website told me I had to talk to the store. The store told me I had to talk to the website. The website tried to send me back to the store. You cannot make this sh*t up.
How can there be so many people who are so utterly, profoundly, astonishingly unaware of the most basic components of the jobs they ostensibly do every day? One rep told me it would take her some time to "research" whether BG had a warehouse at the address to which the BG pre-paid label directed the merchandise. I am still trying to work out the various repercussions of this. So, wait, BG would provide a pre-printed label for returns to be sent to. . . some random location? So, you, as a BG employee, need TIME to RESEARCH the location of your own employer's warehouse?
My refund is still "being addressed," but I finally asked them to call me back when it was done. I kicked the thing upstairs three times (rep1, rep2, rep2's supervisor, supervisor's manager).
I hate the whole world.