Hermes Cafe Bon Temps~Good Times Cafe

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#21,964
Pocketbook Pup said:
Yes. It was. One of the department stores. They had a better selection than the boutiques including rue cambon I think. I was concerned that their tailor might not be as good as Chanel. Pm me of you want to know which store. I don't want to embarrass anyone.

It's definitely worth the trip to New York for me.

Except Cartier. Not so good experience there. I was walking by so I went in to ask about the availability of my bracelet. I was originality told 2-3 weeks in Boston then a week after I paid 12 weeks. I'm trying to be a good sport about it but I'm annoyed. They told me that by paying upfront they could pull from worldwide stock, but there is one on the French website for sale so I know that's not true. They say that customs takes 12 weeks and that also seems unlikely. I asked their availability for the bracelet in New York and explained that I had already inquired in Boston. They basically told me that they were letting my SA know that I was shopping around asking for it. [emoji15] so I got a lecture and they tattled on me. After seeing in the computer that I just paid for a $16,000 bracelet! [emoji35] I thought Hermes was bad.
Click to expand...

I am so angry on your behalf! The treatment by Cartier has me speechless. You don't deserve that! It reaffirms that there are no reliably good luxury brands to shop for, only good SA and perhaps good boutiques.
I did find out the location from TT. Thank you :) She has helped me to try to track down a sale jacket in my very popular size.
I totally agree with you about concerns about tailors at department store vs the boutique. I only have department store chanel options in my state, and the tailors are general store tailors, not Chanel experts.
 
  • Like
Reactions: Cygne18 and prepster
#21,965
Pocketbook Pup said:
I feel like I don't need the bracelet anymore either. That's ridiculous isn't it?
Click to expand...

Since most of the appeal is the emotional significant, I could understand if they ruined the feeling for you by creating negative memories regarding the bracelet. Can they cancel your order since it has not been engraved yet (since it has not even been located!)?
 
  • Like
Reactions: prepster
#21,966
W
Pocketbook Pup said:
Yes. It was. One of the department stores. They had a better selection than the boutiques including rue cambon I think. I was concerned that their tailor might not be as good as Chanel. Pm me of you want to know which store. I don't want to embarrass anyone.

It's definitely worth the trip to New York for me.

Except Cartier. Not so good experience there. I was walking by so I went in to ask about the availability of my bracelet. I was originality told 2-3 weeks in Boston then a week after I paid 12 weeks. I'm trying to be a good sport about it but I'm annoyed. They told me that by paying upfront they could pull from worldwide stock, but there is one on the French website for sale so I know that's not true. They say that customs takes 12 weeks and that also seems unlikely. I asked their availability for the bracelet in New York and explained that I had already inquired in Boston. They basically told me that they were letting my SA know that I was shopping around asking for it. [emoji15] so I got a lecture and they tattled on me. After seeing in the computer that I just paid for a $16,000 bracelet! [emoji35] I thought Hermes was bad.
Click to expand...
Wow!
 
#21,970
cremel said:
Agreed. Any chance to cancel the order ?
Click to expand...

gracekelly said:
Cartier reminds me of the ethos of a French restaurant I used to frequent i.e. the customer is always wrong.
Click to expand...

Thanks for your feedback and support guys. Yeah I just told my husband. He's pretty annoyed too. Since it hasn't even shipped (probably hasn't even been manufactured) I'm going to cancel it. If they have it in France when I go I'll get it, if not I don't need it. These stores are getting ridiculous. It's a complete turnoff.

I think I'm too nice to these people. I should have said forget it as soon as she changed the delivery date. Some people give off the "I'm not taking any nonsense" vibe from the start. I think they fare better. I try to be understanding for as long as possible until I loose my patience. I don't think it serves me well.
 
  • Like
Reactions: CapriTrotteur, cremel, Cordeliere and 4 others
#21,971
Pocketbook Pup said:
Thanks for your feedback and support guys. Yeah I just told my husband. He's pretty annoyed too. Since it hasn't even shipped (probably hasn't even been manufactured) I'm going to cancel it. If they have it in France when I go I'll get it, if not I don't need it. These stores are getting ridiculous. It's a complete turnoff.

I think I'm too nice to these people. I should have said forget it as soon as she changed the delivery date. Some people give off the "I'm not taking any nonsense" vibe from the start. I think they fare better. I try to be understanding for as long as possible until I loose my patience. I don't think it serves me well.
Click to expand...

I agree with you plan.
If you can find it in Paris, maybe you can recapture some of the happiness and magic you want to associate with an item like this.
 
  • Like
Reactions: PursePassionLV, periogirl28, Cygne18 and 6 others
#21,972
nicole0612 said:
I agree with you plan.
If you can find it in Paris, maybe you can recapture some of the happiness and magic you want to associate with an item like this.
Click to expand...

You always seem to get to the essence of things. I really admire that. There is so much noise in the world (mostly self inflicted) that it's tough to remember what is truly important.

I passed a sign on a church billboard today that said "no one is going to talk at your funeral about what a nice car you drove or what nice shoes you wore." So true.
 
  • Like
Reactions: CapriTrotteur, Cordeliere, periogirl28 and 3 others
#21,973
Pocketbook Pup said:
Thanks for your feedback and support guys. Yeah I just told my husband. He's pretty annoyed too. Since it hasn't even shipped (probably hasn't even been manufactured) I'm going to cancel it. If they have it in France when I go I'll get it, if not I don't need it. These stores are getting ridiculous. It's a complete turnoff.

I think I'm too nice to these people. I should have said forget it as soon as she changed the delivery date. Some people give off the "I'm not taking any nonsense" vibe from the start. I think they fare better. I try to be understanding for as long as possible until I loose my patience. I don't think it serves me well.
Click to expand...

I don't think you're at all unreasonable. I am so bothered by these things, and feel bad for you. I would not tolerate being admonished like a child by a sales associate after buying an expensive piece of fine jewelry from a luxury jeweler, and would do the same thing. Instead of giving you a lecture they should have expressed tremendous embarrassment at the fact that you were having to do their legwork for them--the great Cartier.

Lol! I would have popped a gasket! I probably would have said, "You know what, let's just get Boston on the phone right now, shall we? And then you can explain to them why I'm cancelling my order." If you cancel it, it might be helpful (and therapeutic) to write a letter to Cartier corporate. It would be illuminating to see what sort of response you get.
 
Last edited:
  • Like
Reactions: cavalla, CapriTrotteur, FizzyWater and 4 others
#21,974
Wow, that's bad service indeed. Nicole, that's exactly the sense I got too - that dear PbPs experience was turning out not all that was hoped for. Especially for a piece with significant emotional connection.

PbP, if you can cancel, Paris may be better timing. In the mean time maybe something else has a stronger connection?

I'm also very laid back in my initial dealings with people. And yes it sometimes gets me dismissed more than someone who is very demanding. I don't know if there is a middle ground that would work better.
 
  • Like
Reactions: nicole0612 and prepster
You must log in or register to reply here.
Top