Hermes Cafe Bon Temps~Good Times Cafe

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#21,602
Mindi B said:
LOL! That beggars belief, PbP. I would have been too stunned to respond, but don'tcha wanna say, "Excuse me, but in what world do you think it's appropriate to tell me that?"
Or, more concisely, "What is wrong with you?"
Argh.
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I have to say it almost nauseates me to go into that store at this point. The last time I went in I asked if they had swatches of the new fall leather colors. I am listed to see a garden party in the new pink purple and I wanted to see asphalt. I told the SA I was offered and bought an etain birkin in Paris and I wanted to see how they compare. Right away she said "well we aren't exchanging that bag for you because we have nothing to offer you." I never asked to exchange this bag nor any other bag. I suspect she's annoyed because she knows I'm not beholden to her for my bags and she was putting me in my place. Quite frankly it just made me decide to finally move my US purchases elsewhere. They can keep the garden party, too. Rutabagas.
 
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#21,604
WTF? I can't imagine (but yes I can believe it) someone in a customer service position being so snarky to you, PbP. I guess they are very secure in the knowledge that they are peddling a desirable product.

I presume companies and their representatives can afford to be arrogant and condescending when they have their choice of buyers. For the rest of us in the customer service world, our goal is to make the customer happy, within the constraints of reason and budget.
 
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#21,609
Pocketbook Pup said:
I have to say it almost nauseates me to go into that store at this point. The last time I went in I asked if they had swatches of the new fall leather colors. I am listed to see a garden party in the new pink purple and I wanted to see asphalt. I told the SA I was offered and bought an etain birkin in Paris and I wanted to see how they compare. Right away she said "well we aren't exchanging that bag for you because we have nothing to offer you." I never asked to exchange this bag nor any other bag. I suspect she's annoyed because she knows I'm not beholden to her for my bags and she was putting me in my place. Quite frankly it just made me decide to finally move my US purchases elsewhere. They can keep the garden party, too. Rutabagas.
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IMHO, the SA wasn't mad that you aren't beholden to her. It is very hard to have two home stores and develop a long-time, close relationship with SAs at both places. Your SA probably deduced (correctly) that you are spending your RTW and jewelry money in Paris, depriving her of those sales. I have seen SAs miffed at sales lost to another store. As you know, those purchases are the ones that endear you to an SA and SD. If I were you, I would not disclose to the Boston store that you shop a lot in Paris and buy many things there. Just try to keep a low key relationship and discuss only what you are buying from them, or what you would like to buy. Not that I am defending the SA's behavior, but she was clearly taken aback that you are not solely their client.
 
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#21,610
Pocketbook Pup said:
You don't know the whole story. 1. I don't owe anyone at Hermes my business. 2. I won't play games to get what I want. 3. I shopped exclusively with the local SA for several years, not so much as buying a scarf in Paris despite the fact that I travel there often. She was a lousy SA then and she is now. So I gradually shifted my purchases to Paris where I get better service, selection and prices. So I'm quite content with how I handled it. And I have the items that I wanted. So I think I can handle it. But thanks for the well meaning advice.
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I could not agree more! No need to accept the dysfunction and find the "best" way to make it work for you! I would stay very far away...no material item can possibly be worth it! :)
 
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#21,611
While the SA, being (ostensibly) in a customer service occupation, should be primarily concerned with treating every single client well, you've also noted, PbP, that you and this woman had a tenuous relationship at best. She was a lousy SA to you. You tried to be loyal and she didn't appreciate it. So, it's understandable that you shifted your purchases to Paris. But you also made the executive decision to point out to the SA that you have done so. Perhaps it will open her eyes a bit. Probably not. Letting her know she blew it with you is your right, of course, but also, to this woman, it was a provocation that she didn't have the self-control to resist. Had you any desire to continue buying from this store, lulilu's take is relevant. As you don't, this last exchange confirms your reasons for disliking this woman, and your relationship at FSH is clearly The One.
 
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#21,614
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