Yes, and Alexandra Shulman et al. That show was a legendary, probably never-to-be-repeated event--with a who's who of the design world present. Pierre Cardin (who created the first "Bar") was even there. I can't even imagine what those rooms and rooms of floor to ceiling flowers cost. There is a great feature on Netflix about it, that someone may already have mentioned called, "Dior and I."
Hermes Cafe Bon Temps~Good Times Cafe
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Yes, and Alexandra Shulman et al. That show was a legendary, probably never-to-be-repeated event--with a who's who of the design world present. Pierre Cardin (who created the first "Bar") was even there. I can't even imagine what those rooms and rooms of floor to ceiling flowers cost. There is a great feature on Netflix about it, that someone may already have mentioned called, "Dior and I."
Thanks, guys. I wasn't raised with wealth and I probably won't die with wealth, so those years when DH and I had lots of disposable income were heady days, indeed! But it's helpful that I grew up emphatically middle class and never learned to expect subservience from anyone, under any circumstances. I find I like myself least when I feel I "deserve" something, and like myself a lot better when I am genuinely appreciative of kindness. That attitude doesn't even rise to the level of a moral standard--I just truly like "me" better when I act more grateful than entitled. 
I think you had told me we are watch twins, didn't realize yours is from you mother in law. How beautiful! I love that these are heirloom pieces and with the new strap it looks as new as mine!
I have a little collection going. DH gave me a stainless tank solo a few years back. When my FIL passed DH I inherited his watches including his Tank Louis but watches were smaller in the 1960s and DH likes a larger watch so he lets me wear his Dad's watch. I put a matte black croc band on his. We didn't replace the face or hands because it was in good shape.Dear MIL just sent me hers as well. She was always the hard worker in the family and hers needed more work. They replaced the face, hands, crystal and strap on it for me. Next time I service his I will replace the hands and face because it makes such a big difference. They really can do anything with these watches. They polished my stainless one once and it looked like new. This year is the 100 year anniversary of the tank watch.
Thank you so much Pocketbook Pup, nicole0612, and eagle1002us for good advice! I'll bring them with me to do my pickup and shopping, and ask. The worst H can say is no, and I'll find a reseller (or keep them and love them, though perhaps not as much as some other pieces 
).
I'll also try to get there during a weekday. Normally I work M-F the precise hours H is open, way too far away from downtown to sneak over. The Saturday I went in was just a madhouse and everyone seemed rushed and stressed.
Again, many thanks for reassurance and encouragement!
).I'll also try to get there during a weekday. Normally I work M-F the precise hours H is open, way too far away from downtown to sneak over. The Saturday I went in was just a madhouse and everyone seemed rushed and stressed.
Again, many thanks for reassurance and encouragement!
Thanks, guys. I wasn't raised with wealth and I probably won't die with wealth, so those years when DH and I had lots of disposable income were heady days, indeed! But it's helpful that I grew up emphatically middle class and never learned to expect subservience from anyone, under any circumstances. I find I like myself least when I feel I "deserve" something, and like myself a lot better when I am genuinely appreciative of kindness. That attitude doesn't even rise to the level of a moral standard--I just truly like "me" better when I act more grateful than entitled.
Absolutely respect should go both ways. These SAs have to deal with some very rude entitled people on a daily basis. I would never condone wasting someone's time or being rude or making unreasonable requests, but I'm certain you would never do that. Mindi you have a sense of self assurance that makes your approach workable. Without that sense of self assurance, not recognizing that everyone deserves decent treatment leads to a lot of bad behavior of these SAs toward clients. To be honest, the interaction should be completely natural. To the extent that any of us has to think about any of this is a failure of customer service.
As @Pocketbook Pup says, the interaction should be natural. I am not a VIP and will never be able to afford a major bag from the boutique. I mostly buy scarves, rodeos, and SLGs from the boutiques, and I expect sales people to be helpful (now that I accept the fact that NO SA knows as much as we do about CWs, new offerings, etc. LOL). I don't get invited to special events, and I am not working towards quotas or whatever. If the SAs that I know are not in the boutique that day, I will ask someone else for help, always mentioning the name of my usual SAs. I do a lot of research, so I always know what I'm looking for, but might need external advice on CWs if I'm torn between a few. So I think my shopping experiences are "natural," at least to me. I know most of you are shopping at another level, but I wish it were easier and less stressful for you! You are spending a lot of money - it should be FUN!!
I agree that interactions shouldn't be fraught, PbP. That is a sign that something is amiss. I hope I have some sense of self-assurance, but if I do, it is a relatively recent acquisition. I have definitely been on the snippy, entitled side in the past, which is how I know I don't like myself that way! You're absolutely right, rude and demanding behavior often arises from a lack of confidence. When you feel insecure, you're more likely to push for dominance. It's a well-balanced person who can freely admit a mistake or offer a genuine apology. And as we have daily proof, balance is hard to come by. Sigh.
It's just kindness. People who are kind are doing the right thing, and it has the added benefit of making them appear graceful, refined and well-raised. The person who is unkind, or puts on "airs" always appears to be lacking in some way. This has been a hot topic of discussion lately with nieces and nephews trying to make their way in the world. Almost weekly I get a text or email with remarks and observations about the kindness (or lack of) that they are experiencing in their interactions.
Beautiful collection with timeless (pun intended) pieces!
On spending time with SAs only to not buy anything - you are so right. I also sometimes resist the pressure to buy to make them happy - in reality, they should be making us happy. I am lucky to have some SAs that will not pressure me, and in fact will sometimes talk me out of things that I do not need. These are older, more confident SAs who maybe are not under sales pressure. H tends to be a more intimidating experience, which it really shouldn't be. This is also why I have changed to an out of state store as my "home" store, the Rodeo boutique is hot/cold, sometimes they are helpful, sometimes even if I walk in dressed in Chanel and carrying my B, I am made to feel like an annoyance because I am "only" buying a scarf or a tie. Their loss!
Someone within the company told me recently that the Rodeo Drive and the Boston stores have the worst reputations. This person thought that there were staff turnovers in recent years and that things were getting better. I didn't want to dissuade them from that idea.
Whether you are buying a tie or a birkin these things are expensive so it should be enjoyable.
An example of excellent customer service: My Chanel SA texted me to say that she hoped I enjoyed trying on the rtw the other day and not to worry because when I find the right pieces I will know it.
I think Rodeo sucks turnips. It is a total revolving door IMO. I never go there. I have made more purchases at other locations than I ever made there.
Recently I made a trip into a dept store to try something on just because my SA is such a lovely person with such beautiful and kind manners that I felt not going in and acknowledging the fact that she brought in a piece in my size would be an insult to her. Does that sound strange? I thought I would make a hit and run and actually went in wearing gym clothes so I was not dressed for serious trying on of anything. It turned out that I bought the jacket she had for me. There is more to the entire story, but I won't bore anyone with it.
Recently I made a trip into a dept store to try something on just because my SA is such a lovely person with such beautiful and kind manners that I felt not going in and acknowledging the fact that she brought in a piece in my size would be an insult to her. Does that sound strange? I thought I would make a hit and run and actually went in wearing gym clothes so I was not dressed for serious trying on of anything. It turned out that I bought the jacket she had for me. There is more to the entire story, but I won't bore anyone with it.
So interesting that this would be a national reputation. It should be enjoyable! Snobbery is not helpful for sales. Your Chanel SA sounds lovely.
Lol "Rodeo sucks turnips" [emoji23][emoji23][emoji23]
An announcement of an exhibit of more CDA punk pieces in both silver and gold at FSH that I received this morning. I know the pieces are of interest to several cafe members 
Boston sucks rutabagas! [emoji23]
An SA recently said to a friend "oh yes we had one of those at the handbag event we held recently, but you weren't invited." [emoji849]